Bassel G.
They deleted my site and backups, avoid them.
I hosted a wordpress site with them, built my site, forgot about it for a month, and came back to find it gone. I realised I’d missed a payment so reached out to customer support, where they said they deleted my account and backups of the site, and wanted to charge $150 to give me the backup. When I told them they didn’t notify me, they said “your invoicd notifications were off”. Extortionate company, avoid at all costs. Note on their reply: Their claim that I “disabled all email notifications” is inaccurate. I disabled invoice notifications, which has nothing to do with complete account deletion.
Response from NixiHostJun 23, 2025
Hi Bassel, Thank you for the opportunity to clarify what happened. Your invoices were unpaid for more than sixty days after the due date, and the account remained disabled for forty-five of those days without any contact from you. During that time the client portal displayed overdue-invoice reminders and late-payment notices. We normally email these alerts as well, but our records show that you previously logged in and disabled all notification emails. When an account is more than sixty days past due, its data is removed from the production servers and placed in cold storage. Recovering data from that archive requires engineering time and third-party storage fees, which are covered by the standard 150 USD recovery charge. This fee is not a penalty; it simply reflects the cost of locating and restoring data that is no longer on active infrastructure. These policies apply equally to every customer, and timely payment is essential to keep services running. If you would like us to begin the recovery process, or if there is anything else we can do, please let us know.