Employee of Platform U.
Horrific Experience
Horrific Experience My organization recently migrated to this payroll provider. The entire process has been disorganized , chaotic and downright mind blowing for the type and level of service expected of a payroll provider in 2025. Based on my personal experience they are NOT an industry leading provider for various reasons, the top 3 are outlined below. 1. This provider is only able to generate payments to one account for payroll recipients. This is unheard of industry standard is that multiple accounts can receive payroll. They are unable to provide any specific ETA on when multi accounts will be live. 2. This provider has no direct customer service contact number only an email address that is used for escalations. When escalations do arise the turn around time has exceeded 4+hours. 3. Our company has been live with this provider and they have still yet to provide information on how to access things like pay statement viewing and retrieval. The reviews for this provider are pretty high on trust pilot,and I would imagine that our team was looking for a cost cutting service but if our HR team would have inquired on functionality for basic things I don't think this provider would have been in the running for this business. I am highly disappointed in this platform
Response from Niural AIOct 21, 2025
Hi there, I am Nami Baral, Founder & CEO at Niural. First of all, I sincerely apologize for the difficulties you have experienced during the transition with Niural. It is not the standard or the typical experience our clients have with Niural and I promise you that I will get to the bottom of the issues you mentioned. It appears many of these issues stem from communication gaps, as the platform already includes the functionality you mentioned, as well as employers have access to dedicated account and onboarding managers. We will ensure clear communication with your employer to resolve the matter promptly. Please feel free to reach out nami AT niural.com so that we can resolve this to your satisfaction. Thank you for your feedback and candor.