Nitecore StoreReviews of nitecorestore.com

No service whatsoever. Ordered through website. No updates on the order, no reaction on my messages, nothing. Very bad compagny to say the least.

Very poor customer service, headtorch faulty after two months , impossible and not worth to go through a warranty claim as you have to cover all necessary costs yourself. Avoid, expensive product with no support after

Dangerous products and unsurprisingly the Chinese owned company does not care. I bought batteries from this company and within a few days the battery itself had deformed. I knew exactly what was going on but thought I would reach out to nitecore whilst feigning ignorance. No response. I disposed of the batteries that would have potentially failed dangerously had I carried on using them. Just another product from Chy-Nah

Absolutely abysmal customer service from MANVENTURE, their U.K. distributor, purchased a head torch from amazon and it broke after a few months, all attempts at contacting the UK customer support for help was pointless, they just ignore you, STAY AWAY , i had to get help from China.

STAY AWAY!!! Support in Germany is terrible. Claim a 5 year warranty ... and after 3,5 years they say "Sorry, no more spare parts, bad luck". Never again a China-brand with bad local service.

I want to highlight that Nitecore produces excellent flashlights. Unfortunately, I encountered an issue with the Nitecore TM28, and despite sending it for repair, the problem recurred. Additionally, during the repair process, my original attachment was misplaced. Despite reporting these issues to the service team, I have not received any response to my emails, and there has been no effort made to rectify the situation. This has been a frustrating and painful experience for me, especially considering the expense of the flashlight and the additional courier charges incurred for the repair. I am disappointed not only with the inadequate repair but also with the misplacement of the attachments by the Nitecore team.

Just tried to make a purchase, and when I was going through the payment process I entered my payment info on the website and then was redirected to some kind of donation page from PayPal for a Rodger Donoan. Then I was asked to re-enter my payment info for this PayPal donation page. This is a red flag. Why do I have to enter this info again on a completely different web page? Suspect. I was suckered in by the ridiculous price the item was being offered at as well. Like 1/3rd the price. Stay away. Was looking to buy the Olight Marauder Mini at $90.00, which is 1/3rd the list. Unheard of. This is a suckers play. Stay away from this shady site.

Since 2013 our household has purchased a number of Nitecore flashlights for use in both our house and vehicle. During this time we thought we were paying a premium price for sturdy, well-made products that would last. But after a recent experience with one of their products failing due to poor quality, we've changed our minds about this brand, especially after their disappointing response. One of the lights we purchased in late 2019 (which was delivered in January of 2020) began failing late last year. It had seen only careful, intermittent use in a kitchen drawer. If the light had had a total runtime of an hour by that point we'd be surprised. And yet the light was suddenly flickering on the highest setting. We did a bit of research online and found some other accounts of this occurring, including YouTube videos about it. It was suggested that these "Made in China" products are perhaps sloppy in the way their internal electronics are manufactured and assembled. At the beginning of this year, we contacted Nitecore about what could be done about this issue. And we were disappointed that the response was "Sorry, but our warranty is only two years and you're beyond that." The fact that we've patronized the brand for a decade, purchased a slew of their products, and that in our state (Washington) there is an implied warranty of merchantability that suggests that a product should not malfunction within four years of purchase, didn't matter to Nitecore. Nitecore's solution was to offer us a coupon off the purchase of a new $160 flashlight. Or, we could pay more than a third of the original cost to send the flashlight off to China for 12 weeks to have it repaired. Neither of those options sounded very good to us. How could we now purchase another new product with the new knowledge that it might similarly fail, and that Nitecore would be stand by it? So our solution will be to sell the (working) Nitecore lights we have on eBay and to permanently depart the brand, never to return. We regret buying from Nitecore in that they do not stand by their products or value their customers. We've filed complaints with the state's Attorney General and the BBB (which Nitecore just ignored) and will be posting online reviews so that other customers may be warned that while Nitecore sells at a premium price, they do not seem to make premium products that last. Nor will they be that concerned when their products fail after a relatively short time. We take meticulous care of the things we have. And we're confident that there is nothing we did to this light to cause it to malfunction in this way. And yet Nitecore is not standing by the quality of their product. Our money didn't break after we gave it to Nitecore. Their products shouldn't break after they give them to us.