NissanReviews of nissanusa.com

Windshield cracked in half right down the middle. No sign of any chips. No cars around me at the time. Pathfinder with 4800 miles. Service writer and mechanic also said no sign of outside damage yet Nissan denies the claim. Been in the auto business for 40 years and sure this is a defective windshield. Poor customer service after repeated calls.

I am the owner of a 2023 Nissan Rogue that was purchased Sept 2023. The truck has literally been in the shop since October 2023. Everything just about has been replaced from engine mounts, shocks, side grill panels, air conditioner unit, stick shift, back seat and arm rest, the list can go on! 😭 Well I’m Nov 2023 I brough the vehicle to Avondale Nissan do to the tires loosing air! Per the shop mechanic he stated loosing air is as normal and he didn’t see anything wrong with the tires. How the hell is loosing air from a tire normal?! Now here it is 9 month later and I’m still putting air in the tires only to be on a flat due to a nail and since I had to get it patched (Nissan service never game me back my tire 🛞 lock nut) so they filled tired with air and a partial patch so I can make it back to Avondale Nissan from downtown Phoenix only to be told by Avondale Nissan and Nissan USA there is nothing they can do and I have to buy new tires! New tires when I have told Nissan about the tire leak only after having the vehicle less than 30 days? How do I have a new car but it’s giving used issues?! I will not refer anyone to any Nissan products. I am Very displeased and disappointed in Nissan especially when I worked for a Nissan dealership and I know what can be done behind the scenes! I guess my skin color is not fair enough?! Truck only had less than 10k miles on it and tires before I started having tires issues and on top of Everything else!!!!! Nissan, go back to the drawing board stop ripping off investors!!! The fact that Nissan makes money of all service repairs and couldn’t replace 2 tires is ridiculously absurd!

It's sickening to see large corporations, Nissan Corp. specifically, producing parts that are not sustainable and not owning up to their mistakes when it was their job to fix something in the first place. Aug 2020 my transmission needed repair (under warranty) and they replaced parts (protocol, which is fine). Sep 2022 those same parts failed and I was told I needed to replace my transmission fully at $6500. But I came back and told them it was still under warranty (for another 6 months). The warranty department came back and decided on only replacing parts again. Even though I know 100% that from the mechanics inspection that the best solution was to fully replace the whole transmission. 1.5 years from that fix in 2022 my transmission is failing again. Just to tally this up, this is 3x in 4 years my transmission has failed on a car that is under 90,000 miles. My 1st issue happened at 47,000 miles; 72,000 miles; and last at 89,000 miles. Nissan Corp told me that they would do 50/50 on my transmission repair but decided themselves it needed to be fully replaced. Although it's doing the exact same thing it did in 2020 and 2022. So instead of parts they want the whole thing which now would cost us $4000. My transfer case in addition is leaking as well from all these transmission issues (but Nissan won't cover that) that's an additional $2000. So a total of $6,000.They won't tell us why they decided on doing it this way instead of all the ways they did before. And won't tell us why they chose to not fully replace it when I was instructed it needed to be when it was under warranty. Now my car is devalued and I don't have a vehicle. Thank you Nissan for treating your customers like garbage. *over a month battle, how exhausting

It's hard to understand how a global company like Nissan could have such a terrible website and customer service line. Every single time I try to log in, I have to reset my password and it still doesn't accept it. This is a known issue because when you call the 800# the auto -attendant states you have to reset your password. I gave up even trying to log in anymore. Then calling the 800# is just as bad. The auto-attendant keeps asking the same question over and over again, and the wait is ridiculously long. I own a business that relies entirely on customer service, and I would never allow my clients to have anything less than a stellar customer service experience. I've been a loyal Nissan customer for 15 years. I've leased four Nissan vehicles during that time, but I am done. Until Nissan terminates their current website vendor and the Nissan director in charge of overseeing them, I would never consider buying or leasing another vehicle from them. If they can't manage a website, then they can't build a decent vehicle.

I would not suggest Nissan to anyone. Nissan is known for putting these bad cvt transmisions in these cars. Mainly Versas, Sentras, and Altimas. They want you to pay money for a new transmission so that they can get more money. They make these cars cheap for you because they will have more problems. They sell you on the fact that they are great on gas. I have bought 2 Nissans. Rogue and Sentra and both cars needed new transmission. This is my last time getting Nissan. Im moving on to Honda. Nissan USA didnt care about the fact that I tried to gst the car fixed under warranty. They kept telling me a code didnt come up. If you ask me I think they are lying. We arent back there with the mechanics to know the truth. Because if the car is fixed under warranty then no one gets paid. They are all money hungry. There is currently a law suit taking place as we speak on Nissan for 2.77 million compensation for scamming their customers. If you dont believe me look it up and try to sign up for the settlement. Thats all they want. Hear me when I say this. Dont get Nissan!!! Dont do it!!!

WORST EVER VEHICLE MANUFACTURER EXPERIENCE I WOULD GIVE ZERO RATING, IF I COULD. I AM FACING AN ISSUE AMOST 1 YEAR- UNABLE TO CONNECT MY BRAND NEW 2023 SUV WITH NISSAN CONNECT FEATURE (MOBILE APP). BOTH NISSAN CONSUMER SERVICE AND DEALER ARE NOT RESPONSIVE, I HAVE BEEN GOING BACK FORTH FOR LAST ONE YEAR, ISSUE IS STILL THERE. NISSAN CONSUMER AGENTS ALWAYS TRYING PASS THE ISSUE TO DEALER AND CLOSE THE CASE. NO FOLLW UP, AS A CUSTOMER I HAD TO BEG THEM TO RESOLVE THE ISSUE. MY RECOMMENDATION IS ZEROOO FOR THIS MANUFACTURER.

I bought a used Altima in January of 2018. It had 47000 miles on it and I paid $15k for it. In June of 23 I took it in with a slipping CVT transmission. The mileage was only 51k. The class action lawsuit applied up to 84k miles or 7 years. It was 20 days past. I appealed to Nissan and they would not provide any compensation

I just bought a 2015 nissan rogue with just 91k and engine light turned on. When showed to dealer, he mentioned it requires transmission change. Just after 8yrs and less than 100k miles, i ended up spending 1/3rd of car’s msrp. One of the mechanic whom i showed engine light, he told me that nissan rogue is a trash car and starts giving issues in few years. When i contacted nissan usa and requested to do a root cause of failure, they simply declined to do it. I will never ever buy a nissan again and also wont recommend to anyone.