NineStarsUSAReviews of ninestarsusa.com

The automatic open/close function on my trash can just stopped working 5 months after purchase. I changed the batteries multiple times and it still won’t come online. I’m currently having to manually open and close the lid. Contacted company Oct 1 by using contact us form (no tel contact available). No response despite saying 4-5 business days response time. I’ve followed up another twice and still no response. Would never purchase anything from this company again!

I purchased one of their stainless steel motion sense trashcans (model: TRASH-DZT-80-4) and it worked for one yr and then stopped working. We paid $90 now after many MANY reset attempts its completely dead. I contacted the company and was told although it's still under warranty there's a "nationwide shortage" for parts & they don't know when they'll be able to send anything. It's been now 2 months and I quickly realized that they never intend to honor their warranty. I will never order anything from this company again. I wasted almost $100 on a very poor product!

Completely disappointed with this company. I have a Rectangular Motion Sensor Trash Can 21.1 Gallon model and the lid isn't working anymore. I bought a extra lid at ninestarsusa.com. After conclude the order, I didn't received any email about how long it would take to ship. But after more over than a week, they just cancelled my order without any reason. Nobody answer my calls or emails. It's insane!

Purchased a WM-50-13 stainless steel garbage can with auto opening lid at Walmart in July, mfg on 2021-02-19. Some 4-5 days later the lid stopped opening and so I wrote to the company. That was Aug 11th. I just received an email some 7+ weeks later asking me for things I no longer had. I was hurting my fingers trying to pry it open and so after doing all resets possible, I donated it to my local parish. It's a shame to spend close to $100 on a trash can that was simply a piece of trash.