NineStarsUSAReviews of ninestarsusa.com

The sensor on this trash can stopped working after only about 8–9 months. I contacted Nine Stars customer service, and they told me they were experiencing a nationwide shortage of replacement lids. It has now been over 3 months, and every time I contact them, I get the same response: they still haven’t received new lids in stock. At this point, I’ve been left with a trash can that I can’t properly use, with no clear timeline for when the replacement will be available. Very disappointing product and customer service experience. If replacement parts are not reliably available, what’s the point of buying the product? DO NOT BUY NINE STARS PRODUCTS.

I order a ring for my trash can. Never got it. Nobody ever answer the phone. Finally got a refund after three weeks. Now I have no ring for my trash can. Worse customer service

The absolutely worst customer service ever! I was told which replacement lid I needed, waited 4 months for it to get restocked. I received email saying it was back in stock. After I received it, it didn’t fit. I was then told my model was discontinued. I was given instructions to return for a refund. After noticing I would be responsible for shipping charges for what they told me would work, I asked for a prepaid label. After a few days of waiting for my concern to be “escalated “, I heard nothing. I went back and forth with Karl Soriano via email with proof of phone conversations. He still refused to send label. I paid for shipping and sent back as instructed. To this day, I have not received any communication or refund from them. I reported to the BBB. They informed me of their F rating. The only way to receive my refund was to dispute charge with my bank. I have NEVER received such AWFUL service!

The product itself is quite wonderful but please be aware of their return policy. It is awful and you will lose money.

Received an item that is heavily damaged. The stainless steel can has been partially crushed. Reached out via the website as instructed, and received a response that I must return the item for refund. I asked for a return label and was told that I would have to pay for shipping this large trash can if I want a refund for the defective item. I find this to be inconceivable as the item was received in a sorely damaged state. I paid $110 for a crushed can and they absolutely do not care.

Trash can lid mechanism failed within the first week of ownership. Reached out to support via email and provided receipt, detailed description, and photos of the failure. Within 24 hours, they told me someone would be in contact and that my product had been registered for warranty. I heard nothing for 8 days. Followed up and was promptly told within 24 hours to "pound sand" and go deal with the retailer, but be sure to have a great day, so there's that. Do not buy unless you enjoy wasting money.

Purchased WM 50-13 trash can Mayof 24In fef the lid stopped working, checked batteries they would not fit in the slot for them kept buckling and would not stay in a straight line so + and _ would work. Contacted company talked with "Martines" (s) and was goin through replacement for lid when she aske if we could finish later in the day as she had orders to get out, I agreed (dumb me) that is the last I have heard from them after 5 phone calls 3 emails. I checked customer reviews on the company and found out the company has an 80% bad rating. I will send an email to Walmart and tell them they should not do business with "ninestarsusa" and return product from them. item WM 50-13 waste basket wirh movement sensor ended up crazy gluing a knob on the lid and opening it and closing it manually.

Bought two of the auto open/close. Worked for a couple months then the top would not close. About a month later the second can top would not open or close. Change batteries but did not help. Made sure that everything was clean (not washing) but made not difference. Waste of money as I have to purchase two different trash cans.