Nine Line ApparelReviews of nineline.com

Made an order a month ago , haven’t recieved any information except order confirmed upon placing it. I however do get daily emails encouraging me to buy more items. Not impressed at all with this companies service.

Ordered a single long sleeve shirt 10 July. After having contacted them several times and getting canned response and excuses from customs service. Received the wrong size the first week of August. Immediately returned it and after contacting them again several times. More excuses and canned responses. Told them to cancel and refund me. They have lost me as A loyal Customer. I will no Longer wear or advertise nor will I freely promote their company and I will tell everyone I know to avoid ordering from them as they used to be a great company but they have forgotten it was the customers that built them.

I placed an order on July 7 and have emailed them a few times, but I keep getting the same response that the Customer Service Manager will ensure the order is processed. It's now 7/22, and outside of the canned email responses, no one has contacted me about the delay, and the order still shows as "Unfullifed". I am all about supporting Veteran owned companies, but not when they have this poor customer support.

I ordered two orders of at least 15 different items in each order spent way over $100-$200 never even got my package. It’s been over a month the tracking number links to some long list of postal things that basically says that it was delivered and I’ve never received anything I’ve reached out to the company with no response. I’m starting to wonder if this company relieved and exist don’t buy from this place veterans take your money elsewhere these people treat anybody that served like crap

To be honest, I have a dozen or two of Nine Line Apparel's graphic t-shirts. But this last order of their special order t-shirts standing for Texas really was horrible. The graphics looked like they ran out of ink during the silk screening printing process. I contacted Nine Line's customer service and provided them with photographs of my shirts. Their answer was oh those are distressed designs, the shirts are supposed to look like that. Distressed? The designs didn't look so "DISTRESSED" in the website photographs. If a company refuses to stand behind their merchandise then I don't have to purchased anything from that company again. The shirts are being returned and I will not purchase again from Nine Line again. I will stick with Grunt Style.

Over the past several years, I have purchased over 40 shirts from NL. Recently, the quality has just gone downhill. Shipping never was fast but now it’s horrible and takes forever, customer service takes too long to respond, new shirt designs aren’t creative anymore and they don’t carry “black”. It’s this weird tri-blend material that has way too much grey in it and it feels weird on my skin. If they bring back “black” shirts, I’d consider buying from them again. Until then, I’ll buy from other Vet companies like Grunt Style.

Something is very wrong with this company…are they in trouble? I’ve shopped with Nineline in the past and had a great experience. The last order arrived 3 weeks late and the most recent order is over 4 weeks without communication from Nineline. These were Christmas gifts. It’s now going into the 5th week. I will be canceling the order. I do not recommend ordering anything from them!

Garbage people. Garbage company. Ordered from them, and it stated it would ship in three days. Over two weeks later and I still don’t have it. Emailed them to cancel my order a week ago, and they just never answered. Look at their BBB reviews. I filed a complaint with the BBB (there’s tons on there against this company), and their response was essentially “we know we said we were gonna send it out and didn’t, but now we sent it out.” DO NOT ORDER FROM THIS COMPANY!!!