Nine Line ApparelReviews of nineline.com

I ordered several T-shirts from nine line T-shirts online in Georgia on June 21, 2025. Bottom line...STAY AWAY..they don't answer phone calls, there phone system hangs up on you after about 3 minutes on hold waiting for a customer service representative. They took several days to answer emails with excuses as to there production is running behind and they'd talk to the production supervisor...BS !! I ordered supposedly a discontinued design of t-shirt which I assumed was in stock and they said it had to be printed up. After emailing back and fourth a few times I asked if they couldn't fulfill the order within a few days I wanted a refund. They did refund me after the promise to have my order done by the date we had agreed on then it fell through again.... Just stay away as it isn't worth the frustration and go to some other company that actually has communications with customers and employees who actually care. I ended up ordering my tshirts from another company and within a week, along with a substantial savings from these clowns prices good and EXCELLENT top quality shirts and they actually answer there phones in customer service and keep there promises !!! I feel main issue here is lack of communication in there production facility and disgruntled employees...NOT a good way to treat a veteran.. ZERO stars for these people.

Shirt was advertised that it would ship in 24hrs... I shipped 6 days later which is umexceptible john

Sad. We usually purchase from GruntStyle but saw some great designs on this site. Great designs but poor quality shirts. Very disappointed.

Ordered 3 shirts and could not be more disappointed. Shirts are made of such thin material you can see through it. The neck holes are gigantic and makes a never worn shirt look stretched out. These guys are taking people money and giving them a terrible product. What a scam ! I waited weeks or these shirts on top of the poor quality. Dont walk but run from these guys.

I went to the store in Savannah they wont honor any discounts. Ordered my last online still stuck in Denver CO. since mar 31. Quality of material has slipped. All this probably should stay away until they get or decide to get their act together

Was advertised as an American made jacket by supposedly veteran owned and made. Was a Rothco jacket, made in China. I'm going to start calling customer service before ordering any more clothing online, as I want American made, and if I can support veterans that is even better. If you advertise it as such, I should not find a "Made in China" label.

Shipping so painfully slow!! No one picks up when try calling customer service! Had to leave a callback number. What a sorry so called veteran owned company!

I would have given zero stars but not an option. I spent about $200 on an order in November for Christmas. Needless to say the order did not arrive for Christmas. Then come January 2nd and I call them and they ask me to wait and call back in a week, which is absurd. Then a week later I call back and the original lady, I believe her name was Trish or Julie. She escalated me to a manager and the manager just repeated continually file with USPS to get a refund, as if I didn’t hear the first time after telling her I already did and it was open and closed and USPS has lost it. She then tried to lie and say I didn’t send a message to them which I did and the First Lady already confirmed I didn’t send. She then hung up on me and now I stuck filing with my bank to try to get my money. What ever happened to customer service? Businesses used to refund and apologize and offer something additional to ensure you come back. This is sad.