Nine Line ApparelReviews of nineline.com

Awful service. When I reached out the lady told me she will discuss the reason of delay with her manager and get back to me. Nothing. I wonder if this is a veteran owned or not.

I can confirm every negative thing being said about this company. Order three items with 2 day shipping. Never received order after two weeks. Sent email that was never answered. Spoke to customer service and they gave the usual excuses about Covid etc. cancelled my order and was told refund should appear within the next few days. We shall see. There are a lot of patriotic companies out there who are working hard to represent their products in a professional and dignified manner. This is not one of them..

Not impressed! I like their designs but read the fine print "may be shipped after date". So 1 week after that date I email to see where my order is & told "There was a mix up & they are working on shipping my order out". Another week goes by with no update & again I am told "There was a mix up & they are working on shipping my order out". I said No Thanks and got my full refund. The shirts look good but shipping is empty promises.

No product after 3 weeks; no response to emails; company started out ok, but I guess things just got too good for them. axner

Confirmation email, but nothing else. Over 10 days went by and no shipment. Reached out to customer service and no email back. Reached out to Facebook and they replied with that they sent me a response. They lied. They’re a scam of a company and they don’t ship the products you pay for. I still don’t have what I ordered. Customer service is no help and they told me that they aren’t Amazon and can’t ship fast. 2 tshirts! Poshmark and eBay independent sellers ship faster than them.

Orders are supposed to take 3-7 days to ship. Over 21 days later my order is "unfulfilled". I love the concept of supporting a US business but not when they don't hold up their end of the bargain. I had to reach out to them and received this. Their response: "Unfortunately, I don't currently have a definitive answer as to why your order has not shipped..." weeks later, same status. If this happens to you, open a credit card dispute.

Never again.

I bought a polo from them, the logo was a sticker and came off within a few washes. I decided to write a review on their site to warn future customers, and after making an account and logging into their third party review service, I found out they set the review hidden so it will never show up on the public website. So the polo still shows zero reviews. Manipulating the reviews to only show glowing 5 star reviews must be the real morals of this company to exploit veterans trust.