Borrowed my neighbors camera and got an error message which I couldn’t get rid off the second day I used it. Sent to Nikon for repair. Paid in advance (although I am not sure they have charged me) plus paid for shipping. Nikon now tells me they will not repair the camera without a receipt because it was bought outside the country. The camera is five years old and no receipt available. The issue with the camera is common according to my research but I now have no way of repairing their camera and will have to replace it. Plus they were very condescending and not interested in my plight. Will never buy another Nikon product.
LT
Lionel T.
Never satisfied with used Nikon d600
I am writing about an used nikon camera I bought maybe 2 or more years ago. The camera is a nikon d600. As I looked at this camera today. I decided to send my review as intended awhile ago. This was the worst camera I ever used. On the other hand, I still love nikon cameras. I bought this camera as used, But I got it from a very good camera/responsible camera store. How could I get sample cameras/testers from your corporation. thank you
JJ
J J.
Trust my review I am an NPS (And that means nothing)member.
As a member of Nikon Professional Services (NPS), I feel obligated to share my experiences in navigating the warranty and repair process for Nikon products. My equipment portfolio, exceeding $15,000, is comprised solely of Nikon devices, so I believe my perspective carries some weight.
Navigating the warranty repair process can be rather challenging. On a recent occasion, I faced significant resistance when I attempted to utilize the warranty for a lens, valued at approximately $400, which a plastic ring had unexpectedly broken. Nikon initially rejected my warranty claim on the grounds that the 12-month warranty period had expired. This was despite me providing, on three separate occasions, the original invoices as evidence that the product was still within the warranty term.
After contesting this decision over a 20-minute phone call, I was hit with yet another denial. This time, the rationale provided was that the lens showed signs of scuffing, which they attributed to be the cause of the damage. Interestingly, Nikon touts the durability of their lenses but seems quick to dismiss warranty claims at the first sign of a minor scuff, implying that such minor abrasions can lead to significant mechanical failure.
In my experience, this approach to warranty claims and customer service has been disappointing. It's a regrettable practice, especially for a company with a ex-reputable brand like Nikon. I'd recommend caution when considering Nikon products based on this aspect of their after-sales service.
