Night Owl Security ProductsReviews of nightowlsp.com

I am in the security business and have been working with cameras and NVRs for over 20 years. I have used everything from Axis to Avigilon to Hikvision to ADI's in house WBox brand. About a year ago, I made the mistake of testing a Night Owl system. It is such trash. If the NVR fails, all the cameras are worthless; they only work with 2 NVR models, and if they are EOL (a month after your purchase), you are out of luck. Anyway, I set this trash up, and it worked somewhat at my Aunt's house for a little under a year, then the NVR kept beeping and rebooting. Since all the cameras only work with this one NVR, I found one on eBay and purchased it. Pretty much any device you can factory reset or call tech support or something. So I bought this device, and the guy who sold it to me didn't know the password. Night Owl's product support team is horrendous. You would be better off asking some random person for help. They sent me to their reset tool which doesn't work at all. So now I'm stuck with two brick NVRs and eight cameras that don't work with anything. Stay away from this company. They are a complete joke. Products don't last, are entirely proprietary, and product support is basically a mentally challenged person sitting in a basement. I don't even care about the cost! I care that I have to install 8 cameras again a year after I did it!

Horrible tech support. No one speaks fluent English called three different times asking for a supervisor. Tech support has no knowledge of the product. I’ve had the product for about 5 months and suddenly I can’t access the cameras from my mobile device. Moral of the story a week later still can’t speak with a supervisor nor access cameras from my mobile device (iPhone). Spoke with 3 guys and a female ALL VERY RUDE. Do not waste your money on this product. You get what you pay for. I’d rather spend a fortune on a better product with better tech support that actually have knowledge of the product.

My Night Owl DVR crapped out after 5 years. When I called them to purchase another one, they informed me the new ones were not compatible with my sixteen 5MP cameras, which was not true. I trusted them and bought a new complete 20 camera system (with new cameras) for $1200 (after their "generous" $200 discount for being a current customer)! The new DVR arrived today with hundreds of feet of all new wiring and connectors I did not need. When I hooked it up to the OLD cameras and wiring, everything worked! The sales department took advantage of one of their customers just to make a sale! I could have bought just the DVR and while my system wouldn't have all the bells and whistles the new system has (voice, siren, etc) the fact is my cameras and wiring worked fine with the new DVR! After deciding to keep the slightly higher resolution cameras, I hooked all the new equipment up and found one of the 16 new cameras gave a bad picture. When I went through Customer Service to get an RMA, I was given the third degree and asked all sorts of questions which I had already answered in my original RMA request. To add injury to insult they wanted me to reconnect the bad camera (that I had already packed to send back) and take a picture of the bad picture it was getting to show them that what I said was true! When I insisted on speaking to a Supervisor I was eventually disconnected. HORRIBLE CUSTOMER SUPPORT!!! I've now spent another $1200 with the company that I did not need to spend and can't even get what I paid for! NEVER AGAIN!! BUYER BEWARE! One star only because I can't give them ZERO!!!

I would not recommend buying from night owl! I like to shop in the USA for my products, but it’s companies like night owl that make me second guess! I bought these cameras and regretted it, the app is terrible and does not work, trying to contact these people is non existent! They hire a company to do their trouble shooting and can’t understand any of them! I returned the product and asked about my refund, and was ignored. I had to file a claim with my bank in order to even receive my money back. I can’t stress this enough, DO NOT BUY FROM NIGHT OWL!

Please do not waste your money. I purchased this brand of camera and within 6 months, one camera died, it's been 2 years and 6 months and guess what all the cameras are dead. So basically I've lost all my cameras. I will not recommend this product to anyone

DO NOT BUY FROM THIS COMPANY!!! If you do, in order for them to warrant their product, you must buy the cameras/product from their website, or the handful of stores they list. If you buy from a store that is not listed in their website, the will not honor their product! This company has the absolute worse customer service I have ever dealt with. We have one of three cameras that continually sees a pixel change. It continues to record over and over. I contacted this company for help, they strung me along for 65 days until finally getting an answer from them. They won’t help me because I purchased the cameras off of Newegg.com. Newegg.com won’t accept my return now because it’s past their 30-day return policy. I’m stuck with a defective camera, and I’m extremely irked!!!! This company sucks! (I even contacted the BBB, and this company still doesn’t want to help). It’s one dang camera, ONE!! I just want it replaced! They must know they have defective product and let ‘other’ companies sell the product, so they don’t have to honor any type of warranty.

Love camaras

Guys, don't buy that! If you think the camera is bad just wait to see the customer service. I spend 800 dollars in 6 cameras wireless and they don't work properly in top of It I wrote to support and was worse..