Ich B.
Dubious, no possibility of contacting, no answers to mails - untrustworthy
Our daughter made a typing mistake when registering at Nido Living in mid of October. As the website does not offer the possibility to correct this mistake by herself, she sent several mails and tried to phone Nido to register the correct mailaddress- no success within more than 6 weeks. Therefore she did also not receive the information of Nido Living an 21.12.2023, that the planned rental start at 06.01.2024 will be delayed approximately up to 6 months. We already made a payment and tried to contact Nido since then, no chance of an answer.
Response from nidoliving.comDec 27, 2023
Hi Ich bin, We're very sorry to hear your daughter has not been able to update her contact details in our portal in a timely manner. Furthermore, Nido sincerely apologises for any distress and inconvenience caused by the current circumstances. We have emailed and phoned all affected students to explain the situation and next steps, so we hope when your daughter was contacted she was able to update her email address with us. If you have further questions or require any support, we urge you to contact us by phone on +31 (0)43 808 0851 between 09.00 and 17.00 CET or via email on [email protected]. Please rest assured we're doing our utmost to respond to all enquiries as quickly as we can. We greatly appreciate your patience over the festive period as we communicate with our new Nido community. We’re dedicated to ensuring that every Nido Randwyck student receives the support they require from Nido at this challenging time. Yours sincerely, The Nido Team