Tina
TERRIBLE experience with NIDA - Beware
I recently had a TERRIBLE experience with NIDA , both in customer service and varying quality of product. Your first order , they are all over you with support and the product quality is high. By the second order , I received a watered down serum ( I sent them a video) I had just opened . The first serum had the colour and flow of liquid honey - the second was pale yellow and came out and applied like tap water . I reached out directly to customer service, several times with video verification and was told - oh our products ALWAYS vary in colour and texture each batch but we guarantee the product is exactly the same quality .Definitely NOT . The second order was no different than weakly coloured water . The company made no offer to make things right . I am very disappointed in their lack of integrity, transparency and quality control. Buyers beware- the initial product you receive may not be the product you receive again. One star - very disappointed in their lack of ethics .
Response from NIDAOct 7, 2026
We're sorry your second order didn't match the first, and that you felt unheard after contacting us several times with video. We understand how disappointing that is, especially when you expected the same product each time. Your feedback on consistency and communication is taken seriously. Please email us again at [email protected] with your order details and we'll review this with you and try to make things right.



