Dan T.
Ghosted! Poor communication.
Update: Nic apologized to me profusely and I understand that he is busy. I am going to proceed with having him repair the HomePod given his sincerity and candor and how apologetic and honest he was. Did not reply to my emails after the initial quite reasonable offer to repair my bricked HomePod. Poor communication, I am glad I didn’t just blindly send it to him since emails have gone days without a response. Most disappointing, I was hopeful that my HomePod would be resurrected but as the saying goes, if it seems too good to be true, it often is. Not saying he doesn’t do great work or not because I never got that far. He simply did not respond to my emails which made me very leery to just ship off my device to him.
Response from Nic's FixSep 11, 2023
I have to split my time between two day jobs, raising a newborn, and HomePod repairs. It's very difficult to stay on top of the dozens of emails I get a day! I try to set expecations by stating on my website that it can cake 2-3 days to get a reply from me. I saw you email me two days ago, then again yesterday, before leaving this review today. When people send another email, it bumps it to the end of my unread mail list, basically putting you in the back of the line for replies again :( Don't hesitate to reply to my latest email if you still want to proceed. Thank you