Notify when available sends you an email lying about availability and then the link allows you to order. Item doesn’t ship and 2-3 weeks later you inquire and they tell you it will be available next month and you can do the Notify When Available thing-which is what I did, and you took my money.
Response from Nicoletta CarloneOct 10, 2024
I sincerely apologize for the confusion and frustration this has caused. There was a system error that allowed multiple customers to purchase the same item at the exact same time, which led to the stock showing as available even though it had already sold out.
I can assure you that we would never intentionally mislead our customers, and we're working to prevent this from happening again in the future. I understand how upsetting this situation is, and I'm truly sorry for the inconvenience.
All the best,
Stanley
Customer Service
LM
LMD
Still waiting for items ordered in march
Still waiting for items ordered in march
Response from Nicoletta CarloneSep 29, 2024
Dear Lori,
Thank you for reaching out to us again, and I apologize for any confusion or inconvenience.
I want to let you know that we have previously responded to your emails, so it’s possible our replies may have gone into your spam or junk folder. I can confirm that part of your order, the in-stock item, has been shipped to you. As for the crab bag, it is currently in transit from our manufacturer and should be in stock within the next few weeks. We will ship it to you as soon as it arrives.
If you'd prefer a refund for the crab bag instead of waiting for its delivery, please let us know, and we will be happy to process that for you.
Thank you for your patience, and please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Stanley
Customer Service
PW
Piper W.
What a disappointment :( First the…
What a disappointment :( First the order took weeks and weeks to ship. It came from Poland so took a while. Then I opened the box. It is all MADE IN CHINA- super cheap Temu quality. Looks cheap. Heavy. Poor quality. Sucks so much. I was expecting something nice especially for the price.
Update: there is no happiness guarantee- emailed company telling them wanted to return and get refund and it’s been a few weeks now and no reply! Stay away from this scam. I am out a bunch of $$$$ with cheaply made Chinese junk :(
Response from Nicoletta CarloneSep 12, 2024
Update to our original reply to you:
Thank you for your message. I apologize for any confusion or frustration you've experienced.
I’d like to clarify that we do offer a "Happiness Guarantee" because we want all our customers to be fully satisfied with their purchases. After reviewing our system, we have not received any return or refund request through our online return portal. Additionally, we did not find any record of an email request. Could you please let us know when and to which email address you sent your request? This will help us investigate further.
We generally ask that return requests be made within 15 days of receiving the items, but we are happy to waive this requirement for you in this instance.
If you would still like to return the item, we are ready to assist you in completing the process and issuing a refund as quickly as possible. Please visit the return section on our website or reply to this email, and we will guide you through the necessary steps.
Thank you for bringing this to our attention. We are committed to resolving this matter for you.
Our original reply:
We’re so sorry to hear you were disappointed with your order. We truly value your feedback and always strive to make sure every customer is happy with their experience.
To clarify, we’re actually based in Los Angeles, CA, and all our products are shipped directly from here—not Poland. We aim to source unique, beautiful designs, but we understand this one didn’t meet your expectations. That's where our Happiness Guarantee comes in! If you’re not fully satisfied with your purchase, you can use our free prepaid USA shipping label to return your items within 15 days for an exchange, store credit, or refund. Your happiness is our top priority!
Thank you again for sharing your thoughts, and we hope we’ll have the chance to provide you with a better experience in the future.
Best regards,
Stanley
Customer Service
IS
Irma S.
Took nearly one month to ship and then…
Took nearly one month to ship and then several attempts to return.
Item arrived after my event and I was still charged for shipping after j told them what happened.
The response time is good and they want to help, but they lack the infrastructure. Didn’t even open the box - but will not buy again from them. Hassle is too great
Response from Nicoletta CarloneJun 20, 2024
Hi, please accept our apologies. This is not the experience we wanted you to have. As I wrote in my previous email to you, your return request did not indicate what item to return. This caused a delay with our return system. As soon as the return was correctly updated the free return shipping label was emailed to you (June 10). The tracking shows the package has not yet been received by the carrier (June 19). Please return the item to us so we can process your refund.
Thanks,
Stanley
Customer Service
NA
Natalie
I was charged for all items and thought…
I was charged for all items and thought I had received them all… that was until I opened the box for the “Minerva” Spider Bracelet. The box was there but there was nothing inside. It’s a nice box but I checked the entire box and found nothing in the packing or outside the product box, or in the shipping box.
Response from Nicoletta CarloneJun 4, 2024
Hi Natalie, Please accept my apologies for the missing item. Contact me directly on our website and I will arrange to ship another bracelet right away.
Thanks,
Stanley
Customer Service
TK
Tracey K.
Terrible junk
Terrible junk
Response from Nicoletta CarloneJun 4, 2024
Our number one priority is your happiness. If you're not fully satisfied with your purchase use our free prepaid USA shipping label to return your items to us within 15 days after delivery for exchange, store credit, or refund. Questions? Contact me directly on our website.
Thanks,
Stanley
Customer Service
CM
Chris M.
Not Worth It
Too small. Cheap quality. Not worth the cost. Looks like a drop shipping item from Temu.
Response from Nicoletta CarloneMay 18, 2024
Our products are shipped from our California warehouse. We offer a Happiness Guarantee that allows you to return an item for a refund or exchange. Check our website for more details.
NL
N. L.
Bought shoes which were on pre-order
Bought shoes which were on pre-order. After I waited for about 7 months (and no update from the seller whatsoever) I contacted them and asked what happened - the reply was rather matter of fact that this will take its time. Fair enough - so I waited another few months and still - nothing - so I cancelled the order.
I totally get that pre-order takes a while but the seller didn't bother to inform the customer about the process or else and I got the feeling they didn't really care either. (But of course took the whole amount up front). I am really not impressed - shame as they seem to have a few unusual items.
Response from Nicoletta CarloneMay 2, 2024
Hi, please accept my apologies for any misunderstanding with your order. When you placed the order, we emailed a confirmation with an estimated in-stock date. We also noted we do not send any further emails unless there is a problem with the order. We also suggested you visit the product page for updates. Did you receive this email? The good news is the shoes are in stock and ready to ship. For faster service please contact us using our website's contact page. Unfortunately, the reviews here hide your name, so I don't know who you are and I am unable to look up your order to see when you canceled.
Thanks,
Stanley
Customer Service
Nicoletta Carlone
