They are very cute and I like them, but they fit like they're a whole size smaller.
Response from Nicoletta CarloneMay 8, 2025
Hi Renee,
Thanks so much for your order, and I’m sorry for any confusion regarding the shoe sizes. We do include a note on the product page mentioning that the shoes tend to run a little small and recommend ordering a size up—but I completely understand how easy it is to miss those details!
Did you happen to receive the email I sent about exchanging the shoes? If not, feel free to reply or email me again directly, and I’ll make sure we get everything sorted for you right away.
All the best,
Stanley
Customer Service
CU
Customer
Really terrible quality
Really terrible quality. Does not look like pictures
Response from Nicoletta CarloneJun 11, 2025
Thank you for sharing your feedback—though we’re so sorry to hear you were disappointed with your item.
Many of our products are made in small batches or by artisan suppliers, which can lead to slight variations in color, finish, or design compared to the original sample photos. We do note this at the bottom of each product page to help set clear expectations, but we understand it can still be frustrating if the item you receive doesn’t look exactly like what you imagined.
That said, your satisfaction matters deeply to us. If something truly missed the mark, we’d love the opportunity to help. Please reach out to our customer care team and we’ll be happy to assist with a return or resolution.
Thank you again for your order—and for helping us continue to improve.
Warm regards,
Stanley
Customer Service
MC
MARTA C.
Pongo una estrella porque obliga a…
Pongo una estrella porque obliga a marcar una, para mi sería un cero. Muy mala experiencia, pésima, fatal, horrible..
Mi consejo, para evitaros disgustos y perder dinero, no compréis. Hice un pedido en junio del año pasado (1 vestido, 2 cinturones), sabia que tenía que esperar más de lo normal porque el vestido era pre-order, ok, Esperé pacientemente, pero ya me parecía que pasaba demasiado tiempo y tuve que ir preguntando. Finalmente, me lo mandaron en diciembre (medio año, no está mal, eh). Pasa el tiempo y veo que no me llega el paquete, les pregunto. Finalmente, después de muchos mails, resulta que el transportista se equivocó de dirección y devolvieron el paquete. Todo esto lo reconocieron después de insistirles que yo no había rechazado la entrega, que es lo que ellos me decían que había pasado, algo totalmente absurdo y falso. Bien, lo reconocen pero solo querían devolverme una parte del dinero, mucho menos de lo que pagué, sin los gastos de envío ni lo que pagué de más para que no me cobraran las aduanas después. Lo último es que sí que me deberían devolver todo lo que pagué, que la culpa es del transportista, pero que están a la espera de que se haga cargo la empresa de transporte. No me devuelven mi dinero, ahora ya ni me contestan. Sigo insistiendo y luchando para que me devuelvan mi dinero, yo no tengo que pagar por su mal servicio, lo justo y normal, de una empresa seria es que te devuelvan el dinero, ese dinero no es suyo, el error no es mío y he pagado más de 200€. Ahí sigo… Una vergüenza, no malgastéis vuestro dinero ni vuestro tiempo en una empresa tan impresentable.
Response from Nicoletta CarloneMar 20, 2025
I sincerely apologize for any frustration this situation has caused. Unfortunately, I don't speak Spanish, but I want to assure you that we have been actively working on resolving the issue with the local delivery carrier.
If you check the replies to the emails you've sent through our website, you’ll see our ongoing efforts to address this matter. Because your order was shipped to Spain, the resolution process may take longer than it would for a U.S. delivery issue, but please know that we are doing everything we can to assist.
For the fastest support, I encourage you to contact us directly through our website. We truly appreciate your patience and understanding, and we’re committed to getting this resolved for you as soon as possible.
Best regards,
Stanley
Customer Service
EL
Elizabeth
The "silvery" earrings are actually GOLD.
I ordered these earrings to go with a silver necklace and was super disappointed to receive the "silvery heart" earrings in a gold tone. The website displays the earrings as "silver." "Silver" is in the product description. But alas, what arrived was gold. I tried to return them, but the website said they were an "unreturnable item."
Response from Nicoletta CarloneMar 20, 2025
I'm so sorry for any frustration or confusion regarding your return. I’ve checked but haven’t been able to find any emails from you, and I truly regret any inconvenience this has caused.
We want you to be completely happy with your purchase, which is why we offer our Happiness Guarantee—if you’re not satisfied, we’re more than happy to offer a refund or replacement. While certain items, like earrings, are typically non-returnable due to health regulations, we absolutely stand by our customers and will still refund or replace them for you.
Please reach out to us using the contact form on our website at nicolettacarlone.com, and we’ll make this right for you as quickly as possible.
Thank you for your patience, and again, I’m so sorry for any trouble. We truly appreciate your support!
Best,
Stanley
Customer Service
SH
Suzie H.
I ordered the silver but received the…
I ordered the silver but received the gold earrings.
Response from Nicoletta CarloneFeb 4, 2025
Hi Suzie,
We’re truly sorry to hear you received the wrong earrings. We understand how disappointing that can be, and we want to make this right as quickly as possible.
We didn’t receive any emails or messages from you letting us know about the issue, so we appreciate you bringing it to our attention here. For the fastest assistance, please contact us directly using the CONTACT US menu option on our website at https://nicolettacarlone.com.
If you’d like to initiate a free return, you can also visit our returns portal at:
https://nicolettacarlone.com/returns
We’re committed to resolving this promptly and getting the correct item shipped to you as soon as possible. Thank you for your understanding, and we hope to assist you soon!
Warm regards,
Stanley
Nicoletta Carlone Customer Service
VK
Veronica K.
I never received the item & when I…
I never received the item & when I clicked on the tracking link it gave me an error message, “404 Page Not Found the page you are looking for does not exist. Click here to continue shopping” So, basically threw my money away and I’m not sure if this is a scam.
Response from Nicoletta CarloneDec 6, 2024
Hi Veronica,
Thank you for taking the time to share your experience. I’m so sorry to hear about the trouble you had with your order. We completely understand how frustrating this must have been, and I’d like to do everything I can to help resolve the issue.
Your order was placed through the Facebook Shop, which uses its own shopping interface. Unfortunately, we don’t have control over their system, but I’m here to assist you directly. According to our records, your package was delivered on December 3, but if something isn’t right, I’d love the chance to make it right for you.
If you haven’t already, please contact us through our website’s contact page at https://nicolettacarlone.com. I’ll personally make sure your concerns are addressed promptly.
Thank you for giving us the opportunity to resolve this for you. Your satisfaction is very important to us.
All the best,
Stanley
Customer Service
LM
Laura M.
DO NOT BUY FROM - CUSTOMER SERVICE 0 stars
******DO NOT BUY UNLESS THRU A SECURE SOURCE THAT YOU CAN FILE FRAUD AND MAKE THEM SHIP YOUR ITEMS.*****
Hi. I ordered 3 items that was back on August 23. I paid extra for monk protect. They said I was covered since it never even processed as UPS having the package.
I emailed them on September 13 to ask if they would be shipping out because that’s what Monk protect said they would do. I confirmed my shipping address on September 17. They said the necklace was out of stock and they would be giving me a refund on the necklace.
They then sent me another message on September 17 saying the necklace was out of stock and they suggested I had it but needed to have it repaired but nothing about the other items. I emailed back and said I never got any of my order and where is the rest of it?
On October 13, they offered me a refund on the necklace and said they would be shipping the other two items right away. I got another order number with -02 after it but there’s no tracking.
It’s now day 75+ and I haven’t received anything.
UPDATE: They claimed that they sent me emails. They never did until just one email because I filed for FRAUD under paypal. Then told me that they would ship (THIS IS AFTER THE EVENT I NEEDED THE ITEMS FOR.)
I finally got my order but still missing the necklace they claimed was out of stock. And they told me that since I have a paypal case open, they can't refund me until it closes. So paypal closed the case and I can't get them to answer me back.
Now I have completely useless items since my event is done that I needed it for AND I still didn't get the necklace set I ordered and out the $ for it. They’re trying to blame PayPal for not allowing them to refund but they’ve lied to me a f* up my order in more ways than I can count AND they are only now responding because I’m filing FRAUD. They’re trying to make it sound in their response like they were proactive but I was the one who filed the claim with Monk protect and started emailing them. Now after 86 days and close to 30 emails I’ve sent, I don’t trust them so I’ll stick with the fraud department at PayPal helping me.
I just want my money and never to hear of them again.
Response from Nicoletta CarloneNov 7, 2024
UPDATE:
As part of our MonkProtect delivery protection option, we replaced the missing items by filing a claim, which was approved. Two of the three items have already been delivered to you. Unfortunately, the third item sold out during the claim process and is currently backordered.
We understand how frustrating this may be. However, since a PayPal dispute has been filed, we are unable to proceed further until the dispute is resolved. We have sent you an email explaining that your refund will be processed once the dispute is resolved and closed.
We truly value your patience and understanding and are committed to resolving this for you as quickly as possible. If you have any additional questions or need further assistance, please feel free to reach out.
PREVIOUS REPLY:
Hi Laura,
I’m truly sorry for any confusion and delay with your order. I've responded to all of your emails, but it seems that some of my replies may not have reached you. Could you let me know if you received my most recent message, which included an additional store credit as an apology for any inconvenience caused by the UPS shipping issue?
Just to clarify, the replacement and refund were handled by MonkProtect delivery protection, which required a bit of extra time to investigate and resolve. The good news is that your replacement items and partial refund have now been approved.
I also received your email from yesterday and will be replying to it right away.
Thank you for your patience, and again, I apologize for any trouble this may have caused.
Best regards,
Stanley
Customer Service
FC
Former C.
Time wasted, company very disorganized
This company is not good anymore nor decent
They made me wait 5 months and I had to reach out to them every time and kept getting promised I would receive my order that was promised in July but got fed up waiting (October) and had to ask for refund multiple times, they never sent me a status update or anything it was alway me having to send emails
There’s plenty retailers that have excellent service and quality so advising others to avoid purchasing here
Response from Nicoletta CarloneNov 4, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you experienced and for not meeting the level of communication you expected.
While the pre-order dress included an estimated delivery time that was subject to change, we recognize that we should have kept you better informed throughout the process. We responded to your emails and issued a refund for your items as requested, along with additional store credit for the delay. However, we understand that this experience wasn’t as seamless as it should have been.
We are actively working to improve our communication and pre-order process to ensure a smoother experience in the future.
Thank you for giving us the opportunity to address this, and we apologize once again for the inconvenience.
Warm regards,
Stanley
Customer Service
