NICE inContactReviews of niceincontact.com

NICE inContact is very user-friendly and has all the features needed to successfully run a telecom or consumer service business with ease. We have been using it for over 7 years and have no interest in changing it <3 Thank you, inContact Team, for putting this amazing software together!

Since I have started with this Incontact and learned how it works and the features that it comes with i have had no issues with this Software. One thing that I really like is you can create your own page and and organize it to your liking. I also really like that you can see if someone is in dispo, auto wrap and on a call or available it makes it a little easier to do your management job. thank you

NICE is a great platform for especially work from home agents; as it allows you the ability to use one system to both log into work and complete emails/chats/phone calls simultaneously. Instead of having several different systems that you have to log into in order to complete different types of contacts, NICE allows you to handle these all via one system! I also really like the integrated softphone feature now available with MAX agent, as it allows remote employees to handle phone calls without the hassle of a dedicated phone line... which equals greater flexibility. The dashboard/Central is also a very helpful feature, as you can not only view incoming or outgoing calls, but can also see which of your teammates are logged in and their status. Overall review... NICE is an easy to learn platform which allows employees to multitask and be more efficient during their shift.

NICE Incontact Going to start this off by saying that Incontact is a useful tool to have for any Business. It has many useful tools to assist you and make your job a little bit easier. For Example, The prebuilt contact history report is super useful when trying to find a call. You can search for the call numerous ways. Such as, Contact Id, Media type (call, chat, email etc.) Agent Name and Skill just to name a few. From there it's super easy to find what you are looking for and move on with your tasks. My Favorite Part would be the Dashboard. It is super helpful that you can sort it many different ways. You can sort by State (Available, Auto wrap etc.) Name in Alphabetical order, Time and more. It is Very simple to use and very easy to understand. I think it is great that you can have as many or as few things on your dashboard, Depending on what best fits you! Being able to see many things at once is very useful to me as I can take one glance and see everything I need to see all in one place. That way you are not having to flip through many different tabs. I would Recommend taking a look at Incontact and see if it works for you.

inContact makes things easy, automated and simple. By allowing us to manage all our agents under one system, but keep them on their separate "teams" minimizes the systems and logins required to manage multiple teams with different responsibilities, policies, procedures and more - saving us time, money and a lot of effort! With new services and features always being released by inContact, this allows us to stay competitive and have more features for managing our agents through.

The product is great and easy to work with. Any time we have questions or concerns we get feedback quickly.

I've managed 4 call centers that used NICE inContact. I'm a big fan the platform - I've always found it to be powerful, flexible and generally intuitive. I'm a bit of a data nerd, and I've been happy with the custom reporting tools in the platform. I recently accepted a position with a company that is about to implement the NICE inContact workforce optimization, quality management and IVR solutions. The investment in the NICE inContact platform was one of the things that attracted me to the company.

Contact Center agent was very helpful in diagnosing our dialer issue and went above and beyond and was very thorough, and followed up the next day to check in.