NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Matt
Great software that is easily understood. The support provided is the awesome and always friendly. We have a call center of about 400 users that are constantly on the phone. Any problems are immediately addressed.
Response from NICE inContactOct 30, 2019
Thanks Matt! Happy to hear that it is working for you. We are always here if you need anything.
Elaine
InContact's reporting has been a lifesaver and much more comprehensive than other systems we've used in the past. The web agent interface is very simple, easy to train and easy to use.
Response from NICE inContactOct 30, 2019
Thank you Elaine! So happy to hear that the analytics is helping you in your day-to-day.
Gloria E.
Nice inContact is a great Contact Center CaaS/SaaS partner. Their systems are dependable, flexible and user friendly. If you are looking for a premier hosted contact center telephony system, check out Nice inContact!
Response from NICE inContactOct 30, 2019
We are glad to hear our systems are easy to navigate. Thanks Gloria!
Douglas J.
We started using Nice inContact products a year ago. We implemented their Call Center solution for our ACD lines. We had a dedicated implementation team who helped us design and build out our ACD call queues. It was an easy process considering the many challenges you face when switching vendors for a call center. We are now implementing the Personal Connection [Dialer] and will also implement SMS in the near future. Technical Support is quick to answer and resolve most issues. Our Technical Account Manager has a weekly meeting with our company to make sure we are not having any issues. Overall, i am very glad we moved to Nice inContact. The administration and flexibility of their products are leap years above the competition.
Response from NICE inContactOct 30, 2019
We are happy to hear the implementation process went smoothly and that we continue provide exceptional service. Looking forward to helping you reach your business goals.
Greg D.
Jeff was great. He helped us at a time that we needed to get things down quickly. Also in the process, he educated us along the way.
Response from NICE inContactOct 30, 2019
Thank you for the feedback. Our employees strive to provide the best service.
Heather Blair A.
I like it as a platform because it allows for agent documentation and time retrieve ability. Working for a remote office it allows for accountability for the agents and for supervisors. It is very easy to use and the program works great!
Response from NICE inContactOct 29, 2019
Happy to hear it is helping you with remote workforce accountability! Thank you for the review, Heather!
Jason M.
Overall I have enjoyed this platform for maintaining an orderly inbound call center. It offers a rich an customizable back end for compiling data to help move the business forward.
Response from NICE inContactOct 29, 2019
We are happy to hear the platform is helping you maintain your call center. Thanks for the feedback, Jason!
Jessica B.
My experience with Incontact is excellent. Overall the best platform for a company that is big or small. Lots of features that help make your business run smooth.
Response from NICE inContactOct 29, 2019
Thank you for the review! We are happy to hear that the software is working for you, Jessica.
