NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Mike C.
Incontact does a great job of giving us the ability to support our clients and also transfer calls and display the information that we need at a glance. I would suggest incontact to other call centers as it has great functionality and integration.
Response from NICE inContactOct 30, 2019
Thank you for the review, Mike! Glad to hear it is working for you!
Gregg
Overall I have been very please with InContact due to its ability to customize call paths and design custom calling patterns for the numbers we need to call. I do wish it was easier to determine which metrics best measure performance for a given call path. There are many similar sound ones. It would also be great if there was an easy way to connect InContact to Zoho Crm.
Response from NICE inContactOct 30, 2019
Thanks for the feedback Gregg. We will pass it along to the appropriate teams.
Benjamin B.
Incontact is great at handling multiple contact methods. In addition to calls our agents also handle chats and emails. This helps balance the workload and keeps them busy during slow points of the day. This is all done within a single interface. The studio program is also easy to learn so adjustments like seasonal promo messages and hold music can be changed as needed.
Response from NICE inContactOct 30, 2019
Thanks Ben! We are happy to hear our tools make your day easier.
Dana
We've used inContact for many years. From deployment to ongoing support, they have provided us with flexible and easy to use system that gives us the tracking and customer engagement we require for our own customers.
Response from NICE inContactOct 30, 2019
Thank you for sticking with us! Happy to hear it is working for you!
Roger H.
There are issues with disconnects and the max panel disappearing while the agents are on calls.
Caleb
Nice and easy to navigate through from an Admin perspective.
Response from NICE inContactOct 30, 2019
We are happy to hear that the administrative interface is working well. Thanks for the feedback!
David
InContact has allowed us to provide call support from anywhere you can get on the internet. Providing us the flexibility to support our customers from anywhere.
Response from NICE inContactOct 30, 2019
Happy to hear we can support your customers anywhere! Let us know if you need anything and thank you for the review!
Ben
They're support team is friendly and wants to help you resolve your problems.
Response from NICE inContactOct 30, 2019
Our team works hard to provide great service. Thanks for the feedback, Ben!
