NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Amy Arambulo, 211 Orange C.
NICE InContact staff are friendly, helpful and offer support to implement, fix and maintain your telephony system. They have assisted a high volume medium non profit operation for over 7 years. Customer service and tech support is fantastic.
Response from NICE inContactJan 21, 2020
Thank you, Amy! Glad to have you as a customer!
Charbrey M.
Overall I really like the product!
Response from NICE inContactJan 21, 2020
Thank you, Charbrey!
Jerry F.
Great system. We look forward to using this in the future as well.
Response from NICE inContactJan 21, 2020
Thank you, Jerry!
Julia
We have been using InContact for years for our organizations call center. The customer service is incredible and their product is fantastic and integrates well with our CRM. It really is one of the best call center softwares out there.
Response from NICE inContactJan 21, 2020
Thanks for the 5-star review, Julia.
Brian
NICE inContact phone system is hands down leading the way in contact center software. Whether you are using it as a contact system or full out softphones, it makes life so much easier for all operators.
Response from NICE inContactJan 21, 2020
Thanks for the top ranking, Brian. We appreciate it!
Jacarri (CS & Sales M.
This is the 3rd company I have worked for where Incontact is the preferred contact center software. The platform has many helpful tools for handling customer contacts, and reporting that help make life much easier for a manager like myself!
Response from NICE inContactNov 25, 2019
Thank you Jacarri! We are happy to hear our software helps you manage your day-to-day.
IT
Incontact is fast and reliable
Response from NICE inContactNov 25, 2019
Thank you!
Meaghan
I like the incontact platform, as it's easy to use and makes it easy to track metrics
Response from NICE inContactNov 25, 2019
Thank you Meaghan! Glad to hear it is easy to use.
