NICE inContactReviews of niceincontact.com

always speedy and helpful

We have been verify happy with InContact. Our rep Kim B. is just the best ever. Give that woman a raise!!!

What a great experience we have had since go live - great products, great people!

As a start-up company we were looking for a simple solution, that would intergrate with Salesforce for an omnichannel communications. InContact filled that need, and helps us provide a great member experience with multiple communication channels. We use the services for inbound calls, inbound chats, outbound agent-driven campaigns, and agentless IVR campaigns. The implementation plan was thorough, and they kept to the original schedule so we launched our contact senter on time.

An excellent ACD platform. The custom reporting options can be a bit too much and I have found that the custom reports will not always pull historical data, but I utilize the Data Downloads and pivot tables to produce my data and I am very happy with that setup. The information available in the data downloads is vast and has fulfilled all of my reporting needs (and gave me ideas for more that I didn't realize I needed or wanted). I am in charge of reporting for a Global operation, with multiple programs that I have to pull data from and NICE inContact is by far the best to work with

I have used NICE inContact for years and have never had an issue. It is by far the most customizable solution we've had for telephony, and we've never had an issue with downtime of any kind as a 24x7 business

Awesome cloud phone platform.

NICE InContact has made such a difference in our Call Center. System has incredible reporting and is very stable, ability for agents to work remotely and is really easy to train on for new agents.