NICE inContactReviews of niceincontact.com

It works great unless there's any kind of network issue. It just seems to fail to reconnect sometimes. Other than that love it.

Dashboards are clean and user friendly.

InContact is great, We are a Small to Medium company and we like the easy of InContact. I don't think we use a lot of the services we pay for and would love to get help with that but there is a cost to have that type of help.

NICE has been a pretty good system to work with. We've had limited issues with our ACD and when we do we have quick turn around.

Overall the platform is great. Support can be a little trying at times, but it is rarely needed.

Our Account Manager, Meldee is very helpful and works with our team well. We are not always all available at the same time and she makes sure she sends the whole group a summary of the weekly discussion so those who missed the meeting are always on the same page.

NICE InContact has been a great partner for our contact center. The platforms that we utilize have had a tremendous impact on our performance overall. The ability to manage and customize our ACD/IVR has provided many efficiencies across the board. NICE InContact has made it all fairly easy because they offer great support all along the way.

Easy to navigate and good support staff in place. Have gone through several technical support reps, which was fairly frustrating and the integration of Nice and inContact seemed to create more technical issues than usual. Still, overall a positive experience.