NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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TJ
Versatile IVR system! Was able to meet our company's needs and support services are great! Custom solutions from our developers were able to be made in Studio with various integrations including Salesforce. Agent console for Salesforce is convenient for screen pops and custom actions.
Response from NICE inContactApr 8, 2020
Thanks for the feedback, TJ! We appreciate it.
Selvanarayanan
Ueer friendly
Response from NICE inContactApr 8, 2020
Thank you!
Madhusudan D.
Experience is awesome on Nice products
Response from NICE inContactApr 8, 2020
Thank you for your review, Madhusudhan.
C.W.
Great overall service with rarely any tech issues.
Response from NICE inContactApr 8, 2020
Thank you very much!
Sandy W.
inContact is a wonderful solution for my Service Desk. It allows me to very easily have full control of our telephony environment. Reporting at my finger tips and recording calls is most helpful.
Response from NICE inContactMar 20, 2020
Thanks for your feedback, Sandy!
Michelle
NICE InContact provides constant communication and updates to us on important issues and situations. Their Team Members in all departments are helpful and knowledgeable, always willing to help and listen to our concerns and provide solutions. Their range of services really allows us to provide our customers with the best Call Centre solutions.
Response from NICE inContactMar 20, 2020
Thanks, Michelle! We do have a great support team at NICE inContact!
Karine
Very satisfied, thank you :)
Response from NICE inContactMar 20, 2020
Thanks, Karine!
ArbiterSports
Incontact has been a huge success in our business. We enjoy the customization for all aspects of our calls and we can edit the IVR on the fly. We had a situation just today where our site went down we had to put a IVR note in the system and we were able to put it in and remove it with in mins of the resolution.
Response from NICE inContactMar 20, 2020
Thanks so much for your review!
