Thomas
Good platform with easy to use
Good platform with easy to use
Response from NICE inContactMar 20, 2020
Thank you, Thomas!

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Thomas
Good platform with easy to use
Response from NICE inContactMar 20, 2020
Thank you, Thomas!
Ivonne
Great service, great ongoing contact for critical communications, streamlined service!
Response from NICE inContactMar 1, 2020
Thanks, Ivonne!
Joni M.
Easy to use, helpful, intuitive
Response from NICE inContactMar 1, 2020
Thanks, Joni!
Paige
InContact satisfies the business needs. It is much better than any systems we have used in the past. However, we have had many outages.
Response from NICE inContactMar 1, 2020
Thank you, Paige. We'll pass your feedback on to our teams.
Jesse
Better but not great
Response from NICE inContactMar 1, 2020
Thanks for your feedback!
Jason
Tech support is often very slow and not very helpful. at times they seem more interesting in maintaining their SLAs and closing tickets than they are in resolving the issues. The API is very solid however, we have little to no issues using that for both user admin and reporting.
Response from NICE inContactMar 1, 2020
Jason, thanks for your feedback!
Jim
The Nice InContact platform is stable and reliable. It makes our business run smoothly.
Response from NICE inContactMar 1, 2020
Thank you, Jim!
Support.com
Overall a great product. While I have had some complaints regarding the Documentation and explanations with reporting, they're always working to fix, update, correct and expand. Pleasure to work with.
Response from NICE inContactMar 1, 2020
Thank you for your feedback!