NICE inContact Reviews | Read Customer Reviews of niceincontact.com

NICE inContact Reviews | Read Customer Reviews of niceincontact.com

NICE inContact reviews

Showing 37 reviews with 3 stars · Clear filters

Simon
Oct 24, 2019
Room for improvement
Customer service and call quality could be better.
Response from NICE inContactNov 25, 2019
Thank you for the feedback Simon. We will make sure to pass along your feedback to our customer support team.
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Amanda
Oct 24, 2019
It is a bit outdated and not as user…
It is a bit outdated and not as user friendly as I could be,
Response from NICE inContactOct 30, 2019
We are sorry to hear this, Amanda. Thank you for the feedback and we will pass it along to appropriate teams.
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Ron
Oct 24, 2019
Their customer support and Technical…
Their customer support and Technical Account Manager's are great to work with. Stay away from Tech Support. Their phone system works flawlessly, stay away from the chat system they have. We had issues from day one that took over 18 months to get fixed.
Response from NICE inContactOct 30, 2019
Our teams always strive to deliver great customer service. We are sorry to hear about your initial chat issues. We will make sure to pass along your feedback to our development team.
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BH
Oct 18, 2019
The platform in general works well
The platform in general works well, but we are using this tool with the RingCentral partner and have been experiencing call quality issues.
Response from NICE inContactNov 25, 2019
Hello. We have reached out to your service team to determine ensure that your concern is being addressed.
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Dana G.
Oct 17, 2019
Up time is good features are bulky
Up time is good features are bulky. Saving pages takes too long.
Response from NICE inContactNov 25, 2019
Hi Dana, We will share your comments with your Account Manager. We're also available to address specific concerns directly: [email protected]
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Angela N.
Oct 2, 2019
Support after implementation
support difficult after implementation issues.
Response from NICE inContactOct 29, 2019
Angela, thank you for your feedback! We are always working to improve our products to deliver seamless solutions for our customers. We will pass along your commentary to our team.
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Jesse C.
Sep 25, 2019
Just okay but lacks something....
Just okay but lacks something.... We switched to this phone system a little over a year ago and are not happy with it. Over complicated, feels as though a newer system was built right over the top of an older system. Troubleshooting is quick but I have had to call and get items corrected more times that I would want to and more times than I had to with our old phone system. Also being charged $75 every 15mins of talking to someone about my account is crazy after the thousands of dollars we spend already.
Response from NICE inContactNov 25, 2019
Hi Jesse, Thank you for your comments. We will share your feedback with our services team.
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Erik J.
Sep 25, 2019
The tool works, but onboarding was terrible.
Nice inContact is good for companies that need basic phone, email, and chat functionalities. Unfortunately they nickle and dime you for everything. If you need anything more advanced then it will cost you thousands of dollars to implement it. Our onboarding experience was terrible. It took over a year to be onboarded for basic functionalities and even after that year things were still not completed properly. We had to do the majority of the onboarding ourselves. There are some major basic chat functionalities that they couldn't do that are crucial to our business so we had to move on from inContact. The tool itself was good, but the whole experience was awful. Lots of late nights and time away from personal things to fix issues.
Response from NICE inContactNov 25, 2019
Erik, We're sorry to hear about your poor experience. We are sharing your feedback with our service executives so that we can continue to improve your overall experience.
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