NICE inContactReviews of niceincontact.com

A great platform for integrating with Salesforce. Our agents love the simplicity of the integrated dialer. We are able to run large outbound campaigns and handle the needs of all our customers. It gives us the bulk of the features that we need to reach our customers and hear their feedback. The Admin features are helpful and allow our supervisors to monitor and report on communications. The reporting features give us helpful metrics and allow us to set SLAs for the week and month. Overall, we are delighted with our choice of InContact for our contact center software.

Everyone at Nice has been excellent and very accommodating.

It's been a long journey, we have had issues but I gave you guys 5 stars for your consistence, because you guys have helped a lot and I learned a lot. You guys have been improving and showing you care your customers, I felt like you care our issues. InContact its an excellent tool to start working with.

Nice inContact is user friendly and very easy to use.

Its a very user friendly tool.

InContact is a great company with great people

The platform appears to be good and your support is quick to address issues that arise. We have seen intermittent issues with MAX and using the softphone feature, but in today's COVA19 climate, it's working pretty well. All infrastructure and systems are taxed with connections in different ways for people working remotely.

IT WORKS AS ADVERTISED. IF MY PC HAS INTERNET CONNECTIVITY, THEN CAN USE MY PHONE. IT IS AWESOME, IT HAS AN ADDRESS BOOK SO NO NEED TO HAVE NUMBER SAVED ELSEWHERE, BUT THEN AGAIN THE TIE INTO SALESFORCE IS SO FLAWLESS YOU'D THINK IT WAS APART OF SALESFORCE