NICE inContactReviews of niceincontact.com

They need to improve their Support and tech.

lagging on calls makes the experience for both the customer and agent difficult.

Reporting is lacking and/or difficult to use. Enhancements to the workforce intelligence piece would be helpful as well. Altering is rather limited.

good system, but support is a little lacking.

The InContact product is really good overall. We have had multiple issues throughout the years, but none that were too bad. My biggest complaint is the lack of response I receive when I submit an email to InContact Customer Service. It usually takes me several follow ups before I can get an answer. This is ALWAYS the case. Very rarely is it answered the first time I send it.

We have been trying to get Nice In Contact's attention for months. We are a current customer who does not have a dedicated contact and we are very eager to see what functionality we are not currently using.

For the first few years of having InContact, we had zero issues or concerns. Lately the issues have been increasing. We had an issue where international callers couldn't hear us that lasted over a week that was due to an InContact problem, but continued to be told it wasn't. Finally we had to continue to follow up and push until someone would actually look into it and then realized it WAS an InContact issue. We get emails for InContact systems that we don't even use. I'm not sure what changed, but it has decreased my confidence in InContact reliability.

dated interface (transparent fonts that cant be read, cant make client always on top), poor integration with SalesForce, reporting interface hard to use with little ability to customize (Power BI would be nice) and your survey didn't work in Chrome