NICE inContactReviews of niceincontact.com

I have loved working with Nice inContact. CXOne has been perfect for my team and has provided us with so much data and flexibility and many capabilities - all in one place. The service and level of communication that they provide through the sales and implementation process and continuing service is the best that I have experienced. My team loves it!

Uptivity provides continuous support for our hospital and the call center staff. Excellent job

There are a number of reasons I would recommend NICE inContact. Their engineering and professional technical staff are great at designing solutions for your contact center. They have done a good job at learning about my business and suggesting appropriate tools. The cloud technology has eliminated the expense and labor needed to maintain physical equipment and upgrades. One of our favorite features of all the NICE inContact tools is the automation. We automate distribution of our phone calls and our live chats. Reports are automated. Moving people in and out of skills sets is automated. The automation tools have saved us many hours of labor we were able to repurpose to other tasks. Their voice of the customer survey tools are also very helpful. Our customers are able to give us valuable feedback in their own words.

inContact is an outstanding company that makes a true investment in becoming a partner with your organization to help you meet and exceed your goals and expectations of your customers/clients. They excel at the level of service they provide and are on the cutting edge of the technology.

NICE inContact provides a solution that is not only easy to set up(convert from your current solution) but that drives operational costs down while also improving productivity of your team. As a web-based service, updates, changes or actions are easy to manage and create and that contributes to the ease of use and improved ROI. Implementation teams are focused on YOU, the customer.

I give them 5 stars. They make you feel at home and understanding.I would recommend them to anyone. Dorothy