NICE inContactReviews of niceincontact.com

NiceinContact has been a great partner for our IVR and Telephony system migration. There were some bumps initially on the way, with lack of clarity on the PMO side -- but after a couple of discussions and discussions -- things are back on track. We have had a solid support from the executive leadership team at NiceinContact and are cruising along great.

Pretty much the industry standard. I miss database access that On Premises offered and look forward to having that kind of query ability back On Cloud.

I feel InContact is user friendly. Since implementing, our customer service department has increased efficiency in areas of web chats, emails, orders and calls. Thanks!

I find inContact to be reliable. Their website and billings are straightforward, and they offer a lot of useful reports.

Simple to use, good visibility into dialer activity, easy to load and pull reports.

Usually the system is great. There have been too many recent outages

Always good service when we have issues. Rarely have any failures.

Overall, we are highly satisfied with our transition to Nice inContact. Our implementation was not without challenges, but after go-live, we saw immediate benefits from the functionality our new platform provides. CXOne has enabled us to improve overall responsiveness to our customers. Consider higher tier, paid-support options that provide a Technical Account Manager specifically for your account. This has been immensely helpful for us.