NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Myra N.
We just went go live with NICE inContact in July and it has been a very positive experience. The specialists are very happy with the new system as well as the quality team and management. There have not been any issues with call routing and we all love the new reporting and dashboards!
Response from NICE inContactOct 10, 2019
Myra, we are happy to have you on board with CXone and that it's making a difference for you and your team.
Lisa R.
Trustpilot has been a great tool for us to gain insight into how our clients view our client servicing. It has also served as a great tool for congratulating staff on a job well done and to use as a mechanism for feedback and coaching.
Sereatha C.
Everything has been working well with NICE inContact.
Response from NICE inContactSep 12, 2019
Hello Sereatha, Thank you! We're glad you're having a good experience.
Phil L.
My experience was excellent. The tech support was very helpful and quickly got my phone up and running. It is a pleasure working with your company.
Response from NICE inContactSep 12, 2019
Hello Phil, Great review! We're glad you're having an excellent experience.
Brandie M.
InContact works very well for our call center. Very prompt service when we do have issues.
Response from NICE inContactAug 30, 2019
Thank you Brandie for your excellent review!
James S.
The software is stable, and the customer service is top notch whenever I have had an issue.
Response from NICE inContactAug 30, 2019
Thank you for taking the time to review NICE inContact CXone.
Stephanie S.
Great customer service, quick fixes on any issues, majority of uptime and any issues seem to be a 3rd party.
Response from NICE inContactAug 30, 2019
So glad to hear, Stephanie. Thank you for taking the time to write a review.
Jai Kumar G.
Great product. Call flow designer is very cool
Response from NICE inContactAug 30, 2019
Glad to you like it, Jai.
