NICE inContactReviews of niceincontact.com

The platform seems to be fairly user friendly and well laid out. The customer service is pretty good as well.

I think that for the most part the platform is very user-friendly. However, there are times that customer service is lacking and could use improvement. I have had some issues that take weeks upon weeks to resolve and I have to explain the issue over and over again to each new rep. Although, my most recent interaction with the CS team was very pleasant.

I love using inContact, it is user friendly. I do however think that the customer service when you call in to trouble shoot an issue could be more thorough. It takes way to long to connect with someone that can help you with your problem.

Works great! Great reporting features! Like the ability to view real time wait times and calls!

robust contact center solution

Best decision! We had a tough time with transitioning to NICE inContact but once up and running it has been fantastic. I can't speak highly enough of our salesperson. She intervened at critical points in the transition. I would recommend the service. It's made a world of difference in our call center for the past 18 months.

I enjoy the ease and functionality of the products.

Great product and are actually adding to a second instance.