Dan E.
Things have been great
Things have been great Platform allows for a lot of customization
Response from NICE inContactOct 1, 2019
Dan - Thank you for your 5-star rating!

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Dan E.
Things have been great Platform allows for a lot of customization
Response from NICE inContactOct 1, 2019
Dan - Thank you for your 5-star rating!
Jake W.
Easy to use and very user-friendly.
Response from NICE inContactOct 10, 2019
Jake, thank you for your very positive review.
Kim T.
Great system, easy to use, great support.
Response from NICE inContactOct 10, 2019
Kim, thank you for your great rating.
Leo B.
Good system compared to the ones we used before (Aspect and Genesys). Convenient interface. Great support.
Response from NICE inContactSep 18, 2019
Hello Leo. We appreciate your comments. Thank you!
Katie W.
We love Nice inContact. It has been an incredible change for our company. We've seen faster turnaround times, quicker resolutions, and ultimately our own clients are happier.
Response from NICE inContactSep 18, 2019
Katie, thank you for the review. We are happy to hear our solution has played a big part in your customers' satisfaction.
Brandon H.
No complaints!!
Response from NICE inContactSep 18, 2019
Thank you Brandon!
Alvin L.
Hello, I wanted to write a review on the platform NICE Incontact. This is one of the best phone systems I have ever used. I LOVE how it integrates with Salesforce and spice CRM! The reporting is robust and detailed. I am a call center director and I love this platform. I have used genesys and many others and this is by far the best! Thank you Incontact for making my job easier.
Response from NICE inContactOct 10, 2019
Thank you for your review Alvin. We are happy to be contributing to the success of your business and making your job easier.
L.Davis
Communication of upgrades, issues, outages, etc. has been top notch. I never have to wonder what the status of the software is.
Response from NICE inContactOct 10, 2019
Hello and thank you for taking the time to let us know about your positive experience with CXone.