NICE inContactReviews of niceincontact.com

NICE inContact is a very good product that I use every work day. I wouldn't be able to do my job without it. I enjoy the layout they have (even if a major update changed everything and it took a bit to get used to) and the MAX Agent is very easy to use. I'd certainly recommend this product to anyone looking for the services it offers.

Call Center MUST have! NICE InContact, provides a Real time look into the Call Center world. It allows you to Manage Calls, Agents, and Data all in one. The option of the integrated Softphone makes NICE InContact stand out. Being able to quickly set up a new agent and get them on taking calls quickly is essential. NICE InContact is easy to use which allows us to move fast. The reporting is essential. NICE InContact provides a Number of customizable and detailed reporting options. The Supervisor feature allows us to coach, manage, and take over calls when needed. It gives us the hands on ability to make sure the customer gets the best Customer Care possible.

A great product for those in the call center industry where JUMPING ON to get those calls fast is important! It is great not to have to go through multiple system and logins to access services. Efficient and easy to use

From a user's point of view using the agent console, InContact is very easy to learn and navigate through. You can change your state instantly, allowing you to go into an Available state to take calls at a click of a button or go into an Unavailable state to work on administrative work. There is tons of customization available to fit a wide variety of needs. Some of the features allow room for improvement, but otherwise it is an all around solid service.

InContact provides our necessary call taking infrastructure. It does have some great features that make gathering employee and call taking information easier, but also suffers from setbacks in terms of reliability. We have recently begun using a new feature, My Zone, that has many shortcomings that has us debating its overall usefulness to insuring quality, though InContact's team has assured us they will be improving it for the next update. Different issues have come and gone over time, but generally the service does provide us with the means to take calls for our clients, and keep a record of our operations.

Updates w/Bugs but good support. Lots of updates which do cause some bugs, but overall minimal impact and when they do see problems, they are proactive most times in dealing with them. Good communication of updates and bug fixes.

We are a corporate office with over 100 employees. Support is efficient and helpful. Service incidents sometimes affect workflow.

The service is great. The phone connection with MAX has some issues that need to be updated. Overall products work great with each other we use engage, WFM and Central.