NibblesReviews of nibbles.com

I activated my card. I tried to use it at Chewy to get the 3%. It was declined. Three times! I ended up using another card. Very disappointed.

Asked a simple question to the email team and can't get a straight answer in 1 email. They want to reverify me in less than 5 minutes of asking. Literally just gave everything minus my phone and can't answer what the minimum credit score needs to be. Don't apply if trying to rebuild credit. Would literally be the only unsecured card for me thats active.

I have been trying to get my refund the company doesn’t respond I haven’t used any service and their customer service is horrible it’s impossible to get in contact with anyone if you are looking for pet insurance look elsewhere this feels like a scam

How to have a frustrating experience.. I am on day 21 of trying to get the insurance filed. Nibbles ONLY has foreigners doing support. The conversations go like this, "Uhm, hi, thank you for calling Nibbles. Uhm, how can... uhm.. how.. can I... uhm... help?" I reply, "I took my pet, Annie, to see the vet on Feb 5th and used my Nibbles card. However, I never received an email to file the claim. I've been calling every day and keep getting told that I'll get an email within 24 hours. I never have. I've checked my spam too. I'm receiving your other promo emails." Agent: "uhm.. ok.. so you want to.. uhm.. call for the insurance on your Nibbles card? Is that.. uhm.. righhhhtt?" Me: "yes" Agent: (high pitch sing songy) "ooookayyyyy, did you use your Nibbles card?" Me: "I said I did. Yes." Agent: "Uhm.. oookay.... soooo... uhmmm... uhmm... let me see, uhmmm.. so you uhmmm... used the card when you took your pet to the vet?" Me: "Again, yes." Agent: "uhm. ok. So if I understand you have the Nibbles card and you used the Nibbles card when you took your pet to the vet. Which pet is it?" Me: "Annie, the one who is insured." Agent: "uhm. ok. So if I understand.. uhm... you have the Nibbles card and you used the Nibbles card when you took your pet, Annie, to the vet. Am I right?" I seriously wish I was joking.. I am literally typing this verbatim as I am speaking to this person. Now she says, "Jamie is the ONLY one who uhm... handles... uhm, the... uh... insurance claims. So she might be uhm.. backed up with uhm.. claims or... uhm something." This company is a JOKE! I asked for someone in America, "(Agent giggles) uhm, yes, I am in the uhm... yes, you are already speaking to someone... yes" Me: "I lived in Guam many years, your Filipino, not American. I need someone who can understand the issue of having to call daily and being given the run-around." Agent: "Oh, yesssss (giggles with a high pitch)." Nothing is getting resolved. It's as though they hire people who want to irritate and agitate customers so we drop claims. Nope, I'll fight this all the way to court. I followed all the required steps, they need to learn about follow-through. I expect this claim to be paid. They'd better expect me to raise hell if they try to pull one over on me.

I have had zero communication with company since starting. At first there was always no one to answer the phone. Now turned in a claim in November and still nothing paid called to get an answer three weeks ago and still nothing when they said it was being moved to priority. As far as I’m concerned I’m looking elsewhere! This company is a rip off. I’ve had other pet insurance that was good. This company certainly is not!

I submitted a claim 6 days ago and I haven't received any response or updates on the statuis of the claim. I was used to Healthy Paws insurance which woul dprocess and reimburse claimns within a few days of filing.

Once deductible was met, all claims have been denied, including claims for items that were previously approved. No response to emails for multiple weeks, no answer on their phone number. Claim unrelated vet visits from months prior constitute pre-existing conditions. If you don't have previous vet visits, will claim medical record is not properly verified. Claims processed through Odie which is the lowest rated pet insurance company based on all available reviews. Do not trust this company.

This company’s only real benefit is the pet insurance. I was told my pet didn’t qualify & wasn’t given any reason(my assumption is that she’s just turned 11). The website went on to say that even though she didn’t qualify for free insurance, I could get their credit card & pay for the SAME PET INSURANCE OUT OF POCKET. How can my dog qualify for me to pay for her insurance but not for the company who advertises the same insurance & why would I give you my money on top of the interest rates etc? This bait and switch is a disgusting way to do business. Had they given a valid reason(age etc) & then not immediately offered the same policy this wouldn’t have bothered me at all, she’s 11 I can understand why an insurance company wouldn’t want to insure her…but offering the policy afterwards shows they were scamming from the start. Disgusting