Nialaya JewelryReviews of nialaya.com

As many people who are in the process of proposing, I had to buy a ring - and obviously got the wrong size. Living literally on the other side of the world from the Nialaya HQ, I was already prepared to have to wait ages to get the right size back (if ever). I was also on a tight schedule (don't propose on an exotic vacation, kids, in particular with the wrong ring!) and felt a bit hopeless about the whole ring situation. HOWEVER. The customer service was spectacularly efficient (shout out to everyone who helped me). I sent the ring back and in the matter of 3 days from arriving in LA it was already back in London. In the right size this time! In summary: if you want to propose, buy the right size. Or buy the wrong one on Nialaya and you will be just fine.

Nialaya is one of the best companies around in regards to overall customer service and product quality. I purchased a bracelet from them and after over a year of wearing it hiking and climbing it started to fray. Nialaya had me send the bracelet back and repaired it within the month. Definitely one of my favorite jewelry companies, and everyone is fantastic to work with!

Jeg har igennem et par år købt smykker hos nialaya som sælger smukke smykker af den bedste kvalitet.. Jeg har har oplevet at et par af mine smykker har skulle reperes ok konstanten til nialaya har hele vejen været meget professionelt og meget venligt og imødekommende mine smykker er blevet ordnet uden ekstra omkostninger og meget hurtigt.. Kundeservice er altid meget imødekommende og strækker sig langt for at hjælpe.. Så jeg kan virkelig anbefale nialaya og du får top kvalitet for dine penge jeg mener personligt at der ikke findes et online firma der sælger smykker hvor du får så høj kvalitet og service for dine penge.

The package arrived yesterday by me without any problems. Everything was packed very well. It's a pleasure to wear the necklaces. :-)

Nialaya has alway’s provided exceptional customer service and attentiveness. Their products are amazing and I will continue to support them as a business.

I wanted a ring they sold out and emailed them, they reached for a ring size and gave me a custom link to order the ring made for me. Very kind and helpful team of customer support, high quality jewelry Ring came in, it's absolutely amazing, the best ring I currently own in terms of comfort and looks. Zero complaints.

Excellent customer service. After contact with Cynthia and having explained the issue, she solved it very quickly. Really helpful! Thanks a lot!

order #47674 After a brief email conversation with Jannik it seems we have resolved this minor issue very swiftly. Many thanks Jannik