NHSReviews of nhs.com

Still here 13 hours later and no doctor - this is with a letter from a walk in centre asking for a fast consultation. Waiting times are untrue on arrival as initially said 3 hours- then moved to a different waiting area for a further 4 hours- then told we had been sent to the wrong area. Staff cold and unhelpful. Hospital dirty and full of regulars through the night using A&E as a place to sleep

I would be interested to know if anyone who can change anything, would read the reviews at WEST HALLAM MEDICAL CENTRE?

No stars for a badly run doctors surgery. The doctors surgery in Eye seems to demonstrate a lack of compassion or genuine concern with unprofessional behaviour with patients. This is a true story regarding my friend. On arriving at her 80-year-old house bound mother on Wednesday 12th November 2025, her mother explained that the chiropodist that had seem her that morning noticed her left finger looked very swollen around her wedding ring, and she advised her to see the doctor as it looked possible infected. She said she had called the doctors several times and you are just placed in a long queue, so she tried the number only to find the same issue left on hold on call number 3 for ages. The surgery is only a ten-minute walk, so she proceeded to surgery with a photo of the swollen finger. It was 11:30 am that morning and the surgery was locked she could not open the door and she could see patients in the waiting area. She pressed the doorbell several times and finally a receptionist came from the back and let in her. The pictures of the swollen finger was shown to the receptionist, who didn’t seem concerned and said call an ambulance or take her to A&E. The surgery knows her mother’s history that she is house bound and has been since my father passed away in 2022 and that she is prone to panic attacks and would struggle with mobility issues to get into a taxi. “When did this receptionist suddenly become a qualified clinician/or dictator.” They must be employing staff with low IQ’s and training them down again, anyone with any level of common sense & customer/people training, would have said, we are fully booked at the moment, including our nurses, but if you don’t mind waiting in reception, If I could take your phone to the doctor/nurse when they are free, I get some advice on what to do. Nope you must call for an ambulance. When she arrived back at my mothers, they called the district nursing team and one did come out and advised to get my mother to A & E to have her wedding ring cut off. Again, they reiterated that we would not be able to get my mother out the house. The district nurse department called later that day and said get the fire brigade out, which we did and they came out within half an hour and cut the ring off and they received a nice donation in the post for their time. But they advised she should get a doctor to look at it. Why are these alleged so-called professional people hiding in their surgeries, asking the public to call out the emergency teams for something trivial, that A & E would say see your local GP or is it a case that it is so undesirably below their own to look at possible infected finger. I feel there is breaches of duty of care again, which will only lead to premature deaths, like her fathers. 48 hours on her finger is still badly swollen, with sepsis and 18 million individuals worldwide suffering from sepsis, which starts with infections and with the mortality rates ranging from 25% to 30% surely it was a simple task for a doctor to check the patient. Her sister who is also a carer for her mother has on numerous occasion had issue will the surgery being closed during surgery hours and having to ring the door to be let in to drop off a prescription. Photo's can be attached.

I was transfered to ST GEORGE'S TOOTING LONDON because I HAD cancer (huge) in my mouth in July the operation was on the 28th of November a big chunk of my lip was removed and my nose was cut each side to reconstruct my lip wow now all the swelling has gone down and the stitches around my nose are taken out it doesn't look like I've had surgery, from the the nurses to the surgeon were fantastic so caring totally beautiful caring people all the that looked after me please treat them with the high praise and respect they deserve considering they had to join my lip up they done a superb job I'm a 68yr old pensioner who can't thank the surgeon who looked after me

Not worth the money. If you are in pain take a pill, sod the cure. If you go in with a broken leg they want to know what your bowel movements are like

If I could give Harrow Health zero stars, I would. I had an appointment scheduled for this morning at 9:30am via video link. The clinic's normal practice is to send a link shortly before the appointment begins. I understand that clinicians sometimes run late. However, almost 20 minutes later, no-one had sent the link or bothered to call. I sent an email at 9:48am. No response. I then tried calling. Having been on hold for 20 minutes, I gave up. As I write this, it is now 10:30am and no-one has contacted me. To simply not show up to an appointment, with no explanation and no phone call or e-mail, is appalling. I am surprised that an organisation comprised of doctors and other clinical staff would exhibit such an inordinate level of unprofessionalism.

I worked at Darenth valley hospital all I can say is dont trust the trust. They all stick together from the bottom to the top and if they want you gone you’re gone.

Why can’t you just phone the drs and make an appointment? This new system is mad and what about old people who don’t use the internet????? Discrimination! Why do I now have to use a portal? I just hit delete. The same with the texts you bombard me with. I didn’t sign up for the barrage of texts. I want them to stop! There seems no way of stopping them. So, no longer can you see a dr at a time that suits you. I just don’t even bother trying anymore and delete all these texts you bombard me with and can’t stop! What’s the point in constantly texting me about blood pressure etc if you can’t see a dr? I don’t have a blood pressure machine. I want the texts to stop but can’t stop them. Now it’s a health check text and before our systems are changing. Had 3 texts in a week about that. I don’t want texts. It’s harassment. I don’t want texts. I don’t want to go online and hope that maybe I can see a dr. I don’t want to wait all day for a phone call. Some people have jobs. You used to be able to phone up and ask for an appt after work. Quite frankly that’s the last time I went to see my dr. I can’t be doing with all this online stuff and the receptionist deciding who can see a dr and who can’t. No wonder people call 999. That’s another thing. When there’s a long wait for ambulances. Why send 2 out to a dead person? The worlds gone mad! Maybe the idea behind it is to kill people off! This country is too overcrowded. That’s the issue! Less people. More appts. At least I’m bothering no one unlike you. Stop texting me!