Almost 12 hours in A&E — a system that seems designed around waiting
I spent almost 12 hours in A&E with my elderly father, who was ill and frightened, waiting for him simply to be processed through the department.
What struck me most wasn’t that nobody was working. People clearly were. It was the extraordinary lack of urgency and the apparent inefficiency of the way the department operated.
There seemed to be a lot of movement and activity, but very little visible progress. Patients waited for one person, then another, then another, with long periods where apparently nothing happened. Each individual stage might only take a few minutes, yet hours passed between them.
The department gives the impression of being incredibly busy, but from a patient’s perspective it feels more like a slow-moving system that has learned to function around queues rather than eliminate them.
I appreciate that A&E has to prioritise the most seriously ill patients and that emergencies will always disrupt the queue. But almost 12 hours should not simply be accepted as an inevitable consequence of running an emergency department.
My biggest criticism is therefore not of an individual doctor or nurse. It is of the working culture and process. Where is the urgency? Where is the ownership of getting a patient from arrival through assessment, treatment and either admission or discharge? Who is looking at someone who has been sitting there for eight, nine or ten hours and asking why?
When you’re sitting beside a scared and ill parent, every wasted hour matters.
The NHS has many hardworking people in it. But describing every failing as the inevitable result of staff being “too busy” prevents us from asking a much more uncomfortable question: could this department simply be organised and run better?
From what I witnessed, I believe it could.
GS
Good S.
2023
2023. Pd at Machine and did not validate ticket. Appointment for Mammogram, 9 mins in hospital.......Scum who run carpark are now dragging me to court for £200. August 2023 NHS do nowt for you. Reported it and totally ignore it. Never going back for anything at Coventry and Warwick Hospital. AUGUST 2023......2 YRS OFF HELL
When you see a parent dying of Dementia and you have parking eye and popla backing them. £1.50 paid and machine did not validate ticket........saw mum dying for 7 yrs.......suffered scum at Coventry and Warwick take me now court for £200. Never go back for Mammogram or anything else....rather take chance with Big C or Big D...... than another 2 years off hell from these cannot even call people
...August 2023 Happened....POPLA do nowt for you. HAVE ALL EMAIL PROOF AND THE VISITOR PARKING FINALLY CANX TICKET AFTER 2 YRS. NEVER USE OR GO BACK NHS.
RA
Ross A.
2-Year Waiting List: A "Trust" That Is Truly Being Tested
Nope the NHS is funded to the tune of
£1 billion sterling, The same amount of money as the US navy is supplied to police the entire world. So one would expect quite a bit more from them.
I want to begin by offering my sincere accolades to the NHS staff themselves. The doctors, nurses, and frontline workers are generally excellent, hardworking, and doing their absolute best under impossible circumstances. They are the only reason the wheels haven't fallen off entirely. However, the system they work within is a different story altogether.
The "Leaderboard" of Agony:
A two-year waiting list just to see a specialist—what an absolute dream! Perhaps we should all start a national leaderboard to compare waiting times while we're writhing in agony; it might add some competitive entertainment to the "suspense."
Imagine taking your car to a mechanic and being told, “You’re on a two-year waiting list just to say hello to the specialist, and it’ll be another year before we actually pick up a spanner.” You’d laugh, you'd cry, and you’d find another mechanic immediately. Unfortunately, in this "Trust" relationship, you can't. You’ve already paid your bill through a lifetime of taxes, yet the actual service remains a distant mirage on the healthcare horizon.
A Business Model Built on 1948 Dreams:
The NHS was formed after WWII (July 5, 1948) as a way to consolidate medical care. It was a fantastic, noble concept for the world of 1948. But show me any other business model that could operate purely on "trust" like this without going bust. It is a business that is failing its "shareholders"—the British taxpayers.
The system is clearly buckling under the pressure of a population that has grown far beyond what the infrastructure was ever designed to handle. We are seeing a complete breakdown of a once-great institution. Churchill would likely be turning in his grave if he saw that his "Cohesive Unit" has become a queue that never ends. We have the best people, but they are trapped in the world's most inefficient waiting room.
I have used AI to spell check my reviews only.
PJ
P. J. M.
Hospital visit to Royal Devon and Exeter
Names changed for legal reasons:
I recently turned up to an appointment where Dr. M. Echelons said that no more should be done to my jaw except with great risk of further damage as any work to the face means consequences.
Upon serious deliberation, while I take into account his opinion, the risk of hitting a nerve in the area of the jaw could be avoided by not going near it. And while this might seem almost impossible, I think with care can be achieved.
Furthermore, the only reason the damage to my face such as elasticity gone from my cheek and a bull-frog double-whammy neck and scar-tissue has occurred is not because of general consequences that just happened following surgery but because Dr. Gnashers (a private NHS-linked surgeon) saw fit to give me an unwanted skin-tuck and which is the direct cause of non-elasticity and bloated neck and a huge scar which looks as if I either tried to hang myself or have been in a gang-fight in some back-alley somewhere.
Prior to the medpor placed into weird areas of my jaw, completely ignoring the actual angle I was talking about, which following my operation at Torbay as carried out by Dr. Dead when fourteen left me without one on the left side, was surgery carried out and which left me with no tell-tale signs and so meaning that if the theory abounds that there will always be terrible physical consequences to surgery on the face then that would have been true following the initial visit to Gnashers.
I have my whole life ahead of me, still. I have had to put up with a broken jaw since I was fourteen as Dr. Dead did not line up my jaw properly. And apparently left some bone out (according to Gnashers, upon inspection). Gnashers then decided to make me look like Frankenstein's monster by sticking in-effect a balloon underneath my chin.
I prefer a 'can-do' attitude. A can-do attitude almost gained for me an angle had Gnashers actually carried out what was initially agreed and stuck a bigger implant in during the second operation.
The surgeon originally intended to provide consultation at Exeter didn't even get to meet me - Dr. A. McDonalds. In fact, the hospital had delayed my first visit and when to see Dr. A. McDonalds, he was otherwise engaged (I actually spoke with Dr. G. Balaclava, who deliberated over cosmetic surgery being more appropriate than structural work), and it was only because I had phoned Exeter Referrals that the waiting-time was sped up from being hours behind schedule.
Confirmation came early of non-action, when, having said no to undertaking surgery, and passing me over to Echelons, Balaclava said, "After you have seen Dr. Echelons, that is it with the NHS regarding your jaw".
My overall experience at the hospital, can be summed up as the NHS not wishing to take any of the responsibility (despite the consequential damage, post-break, being theirs) onto their shoulders.
I take my life seriously and so expect other people inclusive of the NHS to treat me as they would like to be dealt with, themselves.
The doctor I saw in the last instance didn't say anything I wasn't expecting; all the same, I didn't attend the hospital to only be told of the risks, but rather the way forward towards improving my jaw while avoiding them.
It is the fact that he did tell me of the risks, that I have given them two stars instead of one, while the more constructive duration never happened.
I don't want to be left with an airbag under my face and I am sure with care that the area to the back-left could be pinned gently without affecting the nerve. The skin could be negotiated in such a way that the effect is a rounded one and make for a right-angle - the term is 'non-invasive surgery', and which I might have to remind them about. Yet, the underlying truth is, they aren't confident in their work when they know that the medpor implant is junk and that my jaw really requires reconstruction due to it having been incorrectly aligned by Dr. Dead and a larger implant required along with cosmetic measures then taken to repair the damage caused by Gnashers.
The Royal Devon and Exeter Maxillo-Facial Avoidance Service is a better title for that department, a reflection of the NHS in general. Subject-related casualties require consummate professionals and so the future is surely bleak for the NHS with this level of 'service'.