LC
Good products; terrible customer service
Your products are good, but your customer service is virtually non-existent. Any time I try to ask a Q via phone or email, I get your d*** virtual assistant "Natalie," who says she'll forward my question or concern "to a member of her team." Nothing ever happens. No one follows up. And your doing away with the loyalty program for all orders except "automated ones" is the ultimate slap in the face. Between July and Aug., I placed orders with NHC almost once a week. You don't think that's customer loyalty? You don't have a loyalty program anymore. You have a program designed to squeeze the greatest amount of passive income out of recurring orders. I'm sure "Natalie" will send me a heartfelt but canned email that will drop into a black hole that no real person will ever see.
Response from Natural Health Co.Sep 10, 2026
We’re truly sorry that your experience has left you feeling unheard and let down. You’re right to expect that when you take the time to reach out, your question or concern actually makes it to a member of our team and receives a response. We also understand why the recent changes to our loyalty program would be especially frustrating given how frequently you’ve been ordering. We’ll be reaching out to you directly because we want to make sure your concerns are addressed and not lost in the shuffle.