NGCReviews of ngccoin.com

I submitted coins for grading in 2024 January to NGC at the Florida FUN show. I paid more than US$3,500 for the submissions by a check. Reviewing my credit card statement I found out NGC also charged that amount on my credit card. NGC refunded that amount in several transactions. I had to ask for line by line accounting to clear up thi mess, causing time and inonvenience. I asked not to use my credit card on file any more. However, I found out the organization of CCG ( Classical Collectbles Group) where NGC belong to used my card again. They are very arrogant and behave like they are God's gift to earth.

My w1thdrawal wont have been made possible if not for the above name mentioned in Display P.

I submitted fifteen pieces of eight dated between 1750 to 1813. NGC received them on 7/31/24. Finally got them back on 1/13/25. I’m not a beginner to coin collecting. The 1813 had been cleaned from the company I bought it from but NGC graded it VF 25 and didn’t designate it as being cleaned. Eleven are designated cleaned and it’s very evident they haven’t been cleaned. Another is designated as having corrosion and there’s not a bit of corrosion on it. NGC needs Qualified graders and learn how to communicate . Won’t be using NGC again.

I have had a bad experience with NGC. First, they promise to do their service within 10 days, but in reality it took 2-3 months (during that time I stupidly sent out a couple more packages for certification). If this was some other service company and you agreed to do your service within 10 days and they did it within 3 months - how would you rate this company? Second, they returned one coin ungraded and unwrapped. Their first response was "... However, we do offer an NCS (Numismatic Conservation Services) service to help remove this issue. Unless declined, we typically send an email with a recommendation and offer this service while the coin is in house. This was still a fair evaluation from our graders as they did take the time as requested to evaluate your coins." THEY DID TAKE THE TIME AS REQUESTED TO EVALUATE YOUR COIN. NGC refuses to refund money for a coin they did not grade or wrap. I am disgusted with their service and communication. But I will still demand that the money be returned to me for this coin. The bank will help me :) .... I DO NOT RECOMMEND cooperating with NGC. I bought a membership, paid more than $1000 for services, and they refuse to return $54 for unfinished work

Bought another ancient coin from NGC lately, that was overgraded, which they almost always are, and put in their aweful plastic holders. Folks that really believes that NGC or other 'grading companies' are so important that they can't even trust at 'ungraded' coin are childish. Grading is subjective, especially the grading of ancient coins. The graded coins culture is spreading from US as a cancer, noone in Europe likes these companies. Say no, just say no to this BS, don't make them rich, it's a scam, nothing else.

6 months waiting on my coins and finally got them back with NO grades and nothing but plastic bags, what an amazing experience and wonderful taste you left! You will NEVER see one of my coins AGAIN! Plus, I’ll make sure everyone that I know will hear about your LEVEL of professionalism the state of mind you folks have towards your customers!

Web site will not accept thier information for verification and they do not respond to customer service requests. No customer service. Not a trusted service.

Long term client here whom over the years have sent 1,000's of coins, at the minimum 3,000 or more. This past year, the turnaround times while being posted on their website, without ever an update has became something they have ignored. Orders I am sending in this year seem to just set in their vaults with the same verbal excuse of --very busy, shows going on, we don't guarantee the turn-around times. How can you say this to a customer who's only concern is why we are not getting the level of service that is being promoted on their site and for what we pay our fees for. I also pay the annual membership fees, and still get this treatment. My orders have been delayed over and over again, regardless of the level of service and they currently have my last order based on 20 day turn, now has been 45 Business Days and not shipped yet. They have not been very transparent about the real reason they run late and are lacking with customer service. My only option now is to find a more reputable service to deal with. They have made me look bad with my customers for the last time. Ironically, I don't have any issues with their grading skills. The rest of it leaves much to be desired. DLB