Ngage Live ChatNgage Live Chat provides website visitors the ability to engage with a live operator 24/7, helping reduce your website bounce rate and improve your conversion rate. Call us at 866-201-8169 to learn more.
Ngage Live Chat (ngagelive.com) has 68 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 61 reviews with 5 stars · Clear filters
Harry Steven E.
Amy and Mark at Ngage were very helpful in resolving an issue. The staff conducting the chat are very professional and obtain the phone number and email address of the leads without seeming pushy or aggressive.
Response from Ngage Live ChatApr 22, 2020
Thank you Harry. We really value working with you over the years, and truly appreciate the referral you sent our way; it is the highest compliment we can receive. Thank you!
Jeffrey P.
I was with Apex Chart and switched to Ngage--I don't understand why, but the amount of chats I get from Ngage is exponentially more than I was getting at Apex. I am never looking back!
Response from Ngage Live ChatMar 10, 2020
Thank you Jeffrey. We're thankful you gave Ngage a shot, and love hearing about how it makes an difference for your firm. Thank you!
Felix
We are a local Law firm in Phoenix, and we been using Ngage for almost 2 years. Ngage is great for our field (criminal defense and Personal Injury), it has helped increase our foot flow and out financial projections. If you call to inquire about their services, and you are lucky enough to speak to Amie, you will be in the best hands possible, she is amazing!
Response from Ngage Live ChatDec 16, 2019
Thank you very much Felix. It is a privilege to work with your firm for almost 2 years now! We, too, think Amie is amazing :) Thank you!
Mike C.
I had been using a flat fee chat service for my site which was "doing fine." I tried out the NGAGE feature for my AVVO profile and saw what was actually possible. Although I spend about 2.5x what I spent on my flat fee chat, NGAGE somehow works the whammy to get more of the exact people that I want to talk to - plus no fee if it's not relevant. I'd have to estimate by new ROI is at least 3-5x of my old ROI.
Response from Ngage Live ChatDec 3, 2019
Thank you Mike! We are pleased you gave Ngage a shot, and it is great to hear you are seeing the results!
Rosenthal & W.
Ngage Live Chat has been a game changer for our firm. We get great leads that have turned into retained clients for us. The software is easy to use for the entire staff and we have had amazing support from our Ngage team.
Response from Ngage Live ChatNov 20, 2019
Thank you for the great review. We are glad to hear Ngage has helped make such an impact. We appreciate working with your team!
Jim V.
The on-boarding was awesome. No issues.
Response from Ngage Live ChatNov 1, 2019
Thank you Jim! Glad to have you on board :)
Chris H.
I highly recommend Ngage. I wouldn't use the competitor(s) if they offered me $1.00 per chat. Ngage has more than doubled my conversions.
Response from Ngage Live ChatNov 1, 2019
Thank you Chris. We love the review and love to hear that Ngage has been so effective for your firm! We appreciate working with you all.
Neil Sader - The Sader Law Firm, Kansas C.
Ngage has performed as advertised. Candidly, it has exceeded my expectations. The timeliness of the notices of contacts is immediate and the contact information gathered to respond is highly accurate. The numbers have exceeded my expectations and the biggest problem are too many inquiries at times. The front office is also easy to work with and provides answers to questions about billings quickly and fairly. I have had the chance to move to compare other providers, but have chosen to stay with Ngage. I highly recommend.
Response from Ngage Live ChatSep 11, 2019
Well said Neil! We truly appreciate working with you and your firm. Thank you.