Nfinity AthleticReviews of nfinity.com

Returned the item with the barcode they sent me, checked it had been delivered after weeks of not hearing anything, it had been delivered 16 days ago. Contacted customer services who eventually reply saying they have no record of it arriving. I send the tracking details to show it arrived and they say that was for another pair I returned in July. Then they eventually realise they're wrong after I repeatedly send the tracking and screenshots of it arriving. It arrived back on 2.12/24 yet I'm still awaiting my store credit. Completely incompetent. Still awaiting store credit a week after being told they had the shoes. DO NOT USE THIS COMPANY. I'll be contacting trading standards.

I wouldn’t even give them a star. I purchased a pair of shoes for my daughter. We get them, too small. I then contact them. They tell me I have to pay to return them. Okay fine, send them back. A week goes by, I ask them when I’m getting an in store credit so I can get the shoes again. “We need a tracking number or proof of receipt”. I send it to them. They’re refusing to refund me at all not even an in store credit. So now I’m out for the shoes and the money to return them! Do not buy from them! Absolute scam! And terrible customer service!

SPFY260640 I cannot get any updates on my package. The shipping carrier said it has not even been scanned in there system yet-meaning it hasn’t left Nfinity. I need this product ASAP and cannot get in touch with anyone.

BUYER BEWARE. Well - seems like the same sorry story repeats itself. Ordered the shoes two weeks ago and still nothing. Order #SPFY261110. Paid over $160 and nothing to show for it. You can’t call because Nfiniti does not list a number on its website. You have to email them if you have an issue.. THAT IS A HUGE RED FLAG. The problem is no one responds to your email. It seems like the only way to get a response is to give them a bad review here. Not a great business strategy, but I’ll give it a shot. The shipping carrier’s website shows that it is still waiting on the package from Nfiniti. No change in two weeks. Nfiniti - if you’re out there - you’ve been paid and we just want the shoes before football season for sideline cheer. My other daughter ordered her shoes from Rebel and we received them in five days. There are other companies out there that wont make your life difficult.

I placed an order June 17 SPFY250446 and never received any items. My card was charged and i received a notification the order was confirmed however no shipment notification or tracking number. Nfinity website states shipping in 6-8 business days. I sent 5 emails and left 2 voicemails asking for updates and then cancelling my order- no one ever responded to any inquiry aside from an automated message. Update: still no refund received and can only get a response when I post on trust pilot

My order has been placed 2 weeks ago @14/6/24, but until now still haven't update anything yet, and showing the same status as ''We've got your order and are getting ready to ship.'' My order number is SPFY249810, can please someone help me to check if there are out of stock? I purchased it when it showing In-stock and now already 15 business days. I had emailed to their customer service 1 week before, DID'NT got any reply from them!! Is this how Nfinity treat their customers?

Same as previous customer. Please read these reviews!! They will take your money and run! If I could give this company zero stars I would. First, very expensive shoe and not worth it. It came very flimsy and not enough support. That wasn’t even the issue though. The company gives minimal customer support and zero cash refund back to my card. Only store credit. My daughter is normally a youth size 1maybe 2. The description next to the vegeance shoe said “slightly small.” In addition there was no size guide provided on the page where the shoe and information is on. I asked for a return and the size guide. They had me draw with a pencil the actual size of my daughter’s foot and measure as the proper way to find the shoe size that fits her. She would be a WOMEN’S size 5 with the measurements taken. I have been so upset about this and going through medical stuff right anyway. They don’t even care. I normally don’t write reviews but I am here to warn people! Not only will you injure yourself with this unsupportive cheer shoe, they will take your money and run!!! No help at all. They have become mute and will not respond to my emails, the only way to get ahold of them!!!

If I could give this company zero stars I would. The sizing they use is incorrect. I used the "tool" to order my daughter's shoes and they were way too small. Upon doing the exchange, my card was charged for the new shoes and a restocking fee and I got an email saying my refund was rejected because of an address issue which is bull. I never changed my address and magically both shoes got to me but not a refund. Interesting how that works. There is no way to talk to anyone over the phone. HUGE RED FLAG. Would never order from this company again. Fraud.