Mitch C.
Before the sale prance was excellent
Before the sale prance was excellent Appreciated the technical expertise and answers to my questions. But after the sale I honestly questioned and asked the community at large if “Next Gen” was a legitimate company as there was zero response to any of my inquiry’s. I felt like I had payed my $360 dollars and that’s all that mattered. I’m happy that I received my product but I honestly considered for the first time doing a charge back on my credit card because “after sales” support was not a thing I experienced.
Response from Next Gen MobilityJun 5, 2025
Hi Mitch, I'm sorry that your email on May 19th went unanswered. That is never our intent and it is our goal of always answering every single email without allowing it to go into the void. That said, we do our best but we are still human and make mistakes. According to our records, the email that you sent to us on May 19th is the only correspondence that we received from you after you purchased your Roger Charger from us, and it was in regards to requesting shipping information. Your charger was shipped two days later, on May 21st. If you have any support that you need, please reach out to us at [email protected], or call/text 7 days a week at 213-792-2027. Please be aware that any warranty support for the products that you ordered are handled by their respective manufacturers, but we would be happy to point you in the right direction and will be sure to respond to your emails in a timely manner next time. Respectfully,, Rob Next Gen Mobility