Chris N.
Brad Turner, Nexroute transportation
Brad Turner scheduled several pickup days but never had a driver show up. Would text at last minute saying, driver got delayed at previous delivery, driver got pulled over by Police, driver's truck broke down, driver showed up after dealership was closed. Asked to increase fee. I agreeded but still had no drivers that would show up. Any one of the excuses above I could Understand, but all were given over 19 days of trying to work with him. Would not waste your time with him or this company.
Response from Nexroute Transportation LLCJul 22, 2026
Dear Chris, We sincerely apologize for the inconvenience and frustration you experienced. We completely understand why you were disappointed, and we're truly sorry that we couldn't complete your shipment as planned. Your shipment was one of our top priorities from the beginning. We had multiple carriers interested, but each was available one or two days later than your required pickup date. After several scheduling attempts, we finally secured another driver and requested your approval for a one-day delay, which you kindly accepted. Unfortunately, before the pickup could take place, that carrier experienced an unexpected trailer breakdown and had to cancel. We immediately resumed contacting other carriers to find the next available option, but by then we understand your patience had understandably run out, and you decided to cancel the order. Even after the cancellation, we continued receiving interest from additional drivers, and we truly wish we had the opportunity to complete your shipment. We never intended to delay your transport, and we worked continuously to get your vehicle assigned. We sincerely hope you'll consider giving us another chance. We'd be grateful for the opportunity to restore your confidence and provide the level of service you expected. Thank you for your feedback, and we wish you all the best.