NexgrillReviews of nexgrill.com

I have purchased a Nexgrill 3 burner barbecue. Unfortunately there was a rubber bumper missing from the lid. I can easily buy the item on Amazon, but I thought I should contact Nexgrill Customer Services as this is a brand new item. Big mistake, the company takes weeks to reply to emails, want the purchase receipt, serial number, make, model etc. Are they going to send out a rubber bumper, which you would think is a universal fit to all barbecues, as there is only one style on Amazon, no!. They need more exact details of the serial number, meanwhile more weeks waiting for them to reply to an email. The barbecue seems to be of good quality, but to avoid any damage to the lid, I would prefer to have the missing items. Very poor customer service from Nexgrill.