Joel M.
The barbecue gets extremely hot and the…
The barbecue gets extremely hot and the way that it is engineered inside catches a lot of grease in different spots, even using aluminium foil sheet we can’t stop it from lighting on fire quite ferociously so now we’ve got to the point we don’t cook lamb or sausages on it at all and if we cook chicken, it’s on low only. I will be selling this very soon for very cheap and buying a Webber Family.
Response from NexgrillAug 12, 2025
Hi Joel, we’re sorry to hear about the issues you’re experiencing with grease buildup and flare-ups. We understand how frustrating that can be and appreciate you bringing this to our attention. One important note—using aluminum foil inside the grill can actually increase grease fires by trapping heat and causing grease to ignite more easily. We recommend regularly cleaning the grease traps and drip areas and using a grill mat or drip pan designed for your model to help reduce flare-ups. If you’d like, our support team can review your grill setup to see if adjustments or replacement parts might improve your experience. Please call us at 1-800-913-8999, we’re here to help. Thank you for your feedback.




