The New York TimesReviews of newyorktimes.com

The games are fun to do sometimes but they are so greedy! I want to keep playing spelling bee but after 5 words it says, Oh look! You are enjoying this game! Now pay us money or we'll not let you play anymore! On all of the HEAVILY based articles the adds make them almost unreadable! They are every 2 lines, and it looks like an MLG edit while just trying to learn what's actually happening. They give you the bare minimum of 1 play per game every day just to make you pay >$6 per WEEK, not month WEEK! It they made it free then it would be a lot more popular, and they would make a bunch of ads revenue, but I guess not! Now they can blow their cash on rainbow lights for 0.1% of the population and the rest of us normal people are unhappy! Thanks for reading my rant. Hope y'all have a great day. I'm writing this straight off todays Spelling Bee because I was doing good and now, I can't play anymore.

I've been in a constant struggle for almost 2 years now trying to get the New York Times to deliver to me. I've contacted customer support likely around 50 times and they still have done nothing. For a newspaper that is generally so good, it is incredibly sad that the New York Times still can't care about its own customers.

Impossible to deal with. “Your subscription has expired. Resubscribe here” followed by “you are already a subscriber.” Their alleged “customer care” will only deal with you over the phone. “So we can securely take your credit card information.” Last year my phone call with them ended up with “All access” PLUS multiple separate subscriptions to “games” and “cooking.” Calls with “Customer We Don’t Even Pretend to Care” never straightened it out. Complete indifference.

Subscription cancellation is impossible, I cancelled months ago and they're still charging me. Customer service is abysmal. I expect better for such a solid newspaper. Get your act together NYtimes.

The new sport section is a joke. Sad decline. Remember the talented Red Smith and his well constructed articles. Now it is all AI and the very limited info is at least two days late. I will cancel my subscription. Very sad decline.

They make really fun word games that have a lot of potential, but they never lean into that potential. For example, why can't I see how I compare to the rest of the world in Wordle? Why can't I see my connections stats?

I have been an online NYT subscriber for 3.5 years and discovered recently that I have been been billed by the NYT for a duplicate subscription for almost 3 years of that time. I only discovered the double-billing accidentally when going through my bank transactions with a fine-tooth comb. After investigating, I discovered that at some point when renewing what I thought was supposed to be an annual subscription, I used my Iphone which created the duplicate account through Apple using a relay email address. When I brought this to the attention of customer service, I was told that their policy only allowed a refund of the last 2 billing cycles (out of 3 years). I escalated to the billing department who came back with the same claim accompanied by a condescending paragraph about how to use the private relay email feature with links to apple support and the NYT Terms of Sale. Legally, I have no doubt I am screwed - I am just shocked that they would be cheap as to exploit a technical loophole that allowed the creation of a duplicate account and pass on the cost to the consumer. Further, that they would be so extraordinarily unhelpful as to cite their policy in the process of defrauding a loyal subscriber of 3.5 years.... and so shortsighted. I value the content and the journalism, but not enough to tolerate this bs.

Scam Subscription business model. Shame on an otherwise great newspaper. Like the other members on here, I had the free trial in 2021. I canceled it yet getting charged since. Customer service is silent, no replies at all. ... a scam.