Fragrance Oils and Mica Powder Colors for creating your own soap and candle products! Choose from many affordable fragrances and a beautiful array of colorants. Maximum $7.00 shipping in the USA! International shipping, too.
New York Scent (newyorkscent.com) has 434 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
newyorkscent.com
Website
newyorkscent.com
Category
Hobbies
Location
Whitesville, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: December 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I AM BIG ON QUALITY oils that give my candles top tier throw (both hot and cold) and NYS NEVER disappoints. Good shipping quality products, this has become a staple vendor for my company.
JS
Jennifer S.
couldn’t be happier or smell better!
Unbeatable prices, securely packed and shipped with the quickness. The fragrance oils are even better than expected, I’m already planning to order more!
CR
Crystal R.
All the scents smelled sooooo good!
All the scents smelled sooooo good!
DL
Debra L.
I have used New York scents since I…
I have used New York scents since I started making soap and really love the scents
SA
Sasha
Horrible customer service
Horrible customer service! Some products smell like nothing and the company DOESNT CARE! I’m not one to write a story on a negative experience but these people need a wake up call as well as candle makers seeing this before purchasing from them. I ordered a small sample of Santal 33 and there was Zero Scent emitting from the bottle. I had a few friends try to sniff and they chuckled saying we smell water. So I emailed the Co and they suggested using a morning nose, etc so I tried the next day and still crickets. So I emailed again( mind you they never answer their messages via website so u need to email directly 👎🏾) and I haven’t gotten a response. I even asked for my $2.99 back not that I’m dying for my $3 back but simply out of principle and having good customer service. I’m a new customer of theirs and man are they a turn off. They have left a sour taste in my mouth to the point even the good Fo I ordered from them I will seek to order somewhere else. This is not how u conduct business, especially towards new customers and a customer who just wanted to smell what she paid for. Shame on you. Absolute shame. No wonder you are a large company but never talked about the way candle science, flaming candle and others are talked about. 👎🏾👎🏾👎🏾👎🏾
Response from New York ScentJun 29, 2022
This company is a run by me, a one woman show, and I do my best at treating customers the way I would want to be treated. I run everything mostly by myself and I am extremely busy. Now, I never gave you crickets. I answered your email, and I offered several suggestions and you have yet to tell me that you have even tried it in a product. That is critical to fragrance oils. Out of bottle scents are not accurate to what it will smell like in a product. I'm sorry you can't seem to smell it, but Santal 33 is a very popular scent and there is nothing wrong with the container. It has a very strong, distinct scent. There is obviously something else going on as to why you can't smell it.
As for your second email, I read that on my way home from the Cornell hospital with a family member. I do not conduct business and try to respond to emails while I am in a family crisis. I assumed I could respond to emails today when I had a moment to sit at my desk. But to be honest, I would have just had some more suggestions for you that you don't seem to appreciate. I sell small sizes for all customers to try before committing to a larger size. Nobody is going to like every single scent. That's just the way it is. I'm sorry you don't like the Santal, but we all have had scents we just don't like.
JK
Judy K.
Amazing company have absolutely loved…
Amazing company have absolutely loved all of scents that i have ordered. Great prices and shipping. Highly recommend! Works awesome in all my cold process soaps!
SW
Sonja W.
Awesome fragrances and shipping was…
Awesome fragrances and shipping was fast! Very pleased. Will definitely be ordering again.
