New York Safety Council Reviews | Read Customer Reviews of newyorksafetycouncil.com

New York Safety Council Reviews | Read Customer Reviews of newyorksafetycouncil.com

New York Safety Council reviews

Showing 63 reviews with 1 star · Clear filters

Joseph M.
Jul 15, 2026
3 hrs through course
3 hrs through course, you canceled, and refused to give me credit for time spent. earlier, i had difficulties w your software, so i requested a refund. but eventually worked. called customer service and she indicated repay and will give you credit for time spent, two modules. i did, though another agent refused to give me credit
Response from New York Safety CouncilJul 16, 2026
Hi Joseph, we can see that a refund has been processed for you, and we're glad we were ultimately able to make it right. We're truly sorry for the frustration this situation caused — that is not the experience we want for our learners, and we appreciate your patience throughout.
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Grace B.
Jul 15, 2026
Unable to Access the course
It doesn't accept my created ID nor password in order to Access and take the course
Response from New York Safety CouncilJul 16, 2026
Hi Grace, we've emailed you with steps to help get you logged back in. We're sorry for the inconvenience and want to make sure this gets resolved quickly for you. Please don't hesitate to reach out if you need any additional help!
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Shannon P.
Jul 15, 2026
Kept making me re-start and taking way…
Kept making me re-start and taking way longer then 5hrs to complete.
Response from New York Safety CouncilJul 16, 2026
Thank you for the feedback, Shannon. We're sorry to hear the course took longer than expected due to the restarts — that's frustrating and we completely understand. We appreciate you letting us know and we're sorry for the inconvenience.
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Philipp
Jul 15, 2026
Voice verification
Voice verification was successful 1 out of 30, so I couldn't start the program at all. Total waste of time and money. I should get a refund. Windows 10, Edge browser
Response from New York Safety CouncilJul 16, 2026
Hi Philipp, we're sorry for the trouble with voice verification. We've gone ahead and reset your course — please log in and try again when you're ready. If you run into any additional issues, please reach out to us at [email protected] and we'll be happy to help!
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Sarha S.
Jul 15, 2026
It was awful I had to go get another 5…
It was awful I had to go get another 5 hour from somewhere else the test kept freezing and making me start over then failed me when I didn’t even get a chance to answer any questions
Response from New York Safety CouncilJul 16, 2026
Hi Sarha, we're truly sorry your experience fell so far short of what we aim to provide. That kind of frustration is not what we want any of our learners to go through, and we sincerely apologize. We really appreciate you taking the time to share your feedback — it helps us improve, and we'll use it to make the experience better.
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Waqas S.
Jul 15, 2026
Could not even get pass the initial…
Could not even get pass the initial voice training.
Response from New York Safety CouncilJul 16, 2026
Hi Waqas, we can see that you were able to start the course, but we also noticed more than one purchase on your account. We've gone ahead and refunded the duplicate course that shows 0% progress. If you need any help with your active course, please don't hesitate to reach out — we're happy to assist!
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Dominique
Jul 15, 2026
Avoid - impossible to get through due to constant security check questions
Avoid. Kept on implementing these ridiculously complicated and time lengthy “identity checks” that made getting through the course impossible. They ask these security questions all the time that make moving forward hard. Finally gave up and bought an Improv course and was done in 2 days.
Response from New York Safety CouncilJul 16, 2026
Hi Dominique, we sincerely apologize for the frustrating experience. The identity verification and security check steps are required components that we're unable to remove — they're in place to ensure compliance with the standards required to provide this course. We understand it's not ideal, and we're sorry it made the experience so difficult.
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Mark M.
Jul 15, 2026
Waste of time
Waste of time. Bad enough to have to take the test. But then to force you to wait for the slowest reader of the test is simply stupid.
Response from New York Safety CouncilJul 16, 2026
Thank you for your feedback, Mark. We understand the paced sections can feel frustrating — the timing is in place to meet mandatory time requirements set by New York State. We appreciate your patience and are sorry the experience felt tedious.
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