New York Safety Council Reviews | Read Customer Reviews of newyorksafetycouncil.com

New York Safety Council Reviews | Read Customer Reviews of newyorksafetycouncil.com

New York Safety Council reviews

Showing 63 reviews with 1 star · Clear filters

Kimdo
Jul 16, 2026
not instructive
not instructive. could not access the page. fonts too small. course set like people are preparing for a bachelor of science exam. was frustrated, didn't ask for a refund, and went elsewhere. will not reccomend
Response from New York Safety CouncilJul 16, 2026
Hi Kimdo, we're truly sorry for the difficulty you experienced. We can see that the course was reset following a failed assessment — while refunds aren't typically available in that situation, given the circumstances we've gone ahead and requested a refund for you. We hope you'll consider giving us another chance and allow us to help you complete your course successfully!
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Susan C.
Jul 15, 2026
I do not have a microphone on my…
I do not have a microphone on my computer and the instructions on how to use my smartphone were not useful. I was unable to go any further on the test and therefore lost my purcjase price.
Response from New York Safety CouncilJul 16, 2026
Hi Susan, we're truly sorry for the inconvenience. Since a microphone is required to complete the course and the instructions weren't clear enough to help you find a solution, we've gone ahead and refunded your course purchase. We appreciate your feedback and will be reviewing those instructions to make sure they're clearer going forward.
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Christine P.
Jul 15, 2026
I kept getting repeated error alerts
I kept getting repeated error alerts
Response from New York Safety CouncilJul 16, 2026
Hi Christine, we can see that a refund has already been processed for you, and we're sorry for the frustration those error alerts caused. We truly appreciate you letting us know — feedback like this helps us improve, and we hope you'll give us another chance in the future.
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Rosendo M.
Jul 15, 2026
You offered something on your website…
You offered something on your website that doesn't have to have a final test but in between modules we have to pass a test or quizzes. I'm really not happy I requested a refund the same day and got denied. I have call my credit card. That not good.
Response from New York Safety CouncilJul 16, 2026
Hi Rosendo, we're sorry for the confusion around the course structure. We do provide a description of the format and apologize if it wasn't clear enough upfront. We also want you to know that the course is equipped with a self-restart option, which allows you to try again at no additional cost — just log into your course dashboard and click the green 'Restart Course' button on the right. Please reach out if you have any other questions and we'll be happy to help!
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John P.
Jul 15, 2026
Have taken the class online previously…but this time required jumping through hoops
Have taken the class online previously with no issues. This time however, it was a minefield of questions, timers and other challenges - more like running a gauntlet. Had opted for the video as well. Threw my hands up in frustration and subsequently lost what I paid - total disappointment.
Response from New York Safety CouncilJul 16, 2026
Hi John, we're sorry to hear the experience felt so challenging. The timers and identity verification steps are required to ensure that the mandatory time requirements are met for you to receive credit for the course — this is what allows us to continue offering it in compliance with New York DMV guidelines. We understand it's not ideal, and we genuinely appreciate your patience.
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Maurice
Jul 15, 2026
Avoid this website like a plague
I tried this service it was a waste of time. I went to chapter 4 and failed 1 question. Had to restart from the very start and even fill out the verified section again. And tried it again and was a charter 1 when I was answering questions got 2 wrong but had to go somewhere so logged out and logged back in the following day and had the start all over again. you are allowed to pass with 70% score. But this website doesn't allow this probably A1 driven. I lost money on this and would not waste my time & energy doing this again. Wasted 4 hrs. of my life on this website. Avoid this website like a plague
Response from New York Safety CouncilJul 16, 2026
Hi Maurice, we sincerely apologize for the frustrating experience. Once a course is locked following a failed assessment, we're unfortunately unable to unlock it and it must be restarted from the beginning. As a best practice, we also recommend logging off if you need to step away, as leaving the course unattended can trigger a failure. Thank you for taking the time to share this feedback — it genuinely helps us improve.
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Salvatore M.
Jul 15, 2026
I had to wait close to a month for my certificate / Your sorry was insencere.
I had to wait close to a month for my certificate when I contacted customer service they said they would send a replacement I asked if they could rush it and they said no I would have to pay extra I did get a reply from the vendor who said they were sorry, if they were really sorry, they would have sent my certificate express which they wanted me to pay extra, so their "sorry" is very insincere Their Customer Service is lacking. I will not be using your services again.
Response from New York Safety CouncilJul 16, 2026
Hi Salvatore, we sincerely apologize for the stress and frustration your certificate delay caused. It sounds like everything has since been resolved, but we're sorry the process felt stressful along the way — that's not what we want for any of our learners. If you ever need anything in the future, please don't hesitate to reach out — we're always here to help!
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Susan Powers S.
Jul 15, 2026
Outdated does not reflect current laws…
Outdated does not reflect current laws it is 2026not 2006
Response from New York Safety CouncilJul 16, 2026
Thank you for your feedback, Susan. We sincerely apologize that the course content didn't reflect the most current standards. Keeping our curriculum up to date is a priority, and we're reviewing this now to ensure our materials meet today's requirements.
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