New York Safety Council Reviews | Read Customer Reviews of newyorksafetycouncil.com

New York Safety Council Reviews | Read Customer Reviews of newyorksafetycouncil.com

New York Safety Council reviews

Showing 63 reviews with 1 star · Clear filters

Mike K.
Jul 18, 2026
Unable to access course.
After completing payment, I was unable to access the course after several attempts. I do not have a smart phone. I was finally refunded my payment. I will take the course elsewhere. Mike
Response from New York Safety CouncilJul 20, 2026
Thank you for sharing your experience, Mike. We're truly sorry you were unable to access the course after payment, particularly without a smartphone option available to you. We sincerely hope to have the opportunity to make this right in the future.
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Anita H.
Jul 17, 2026
I could not get voice recognition to work.
I was unable to establish voice recognition so I asked for a refund
Response from New York Safety CouncilJul 20, 2026
Thank you for your feedback, Anita. We're sorry the voice recognition step created a barrier to completing your course. We apologize for the inconvenience and truly appreciate your patience.
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Rene R.
Jul 16, 2026
very negative and wasteful experience
Almost everything. I was not allowed to move on to the next modules. I had no luck in my attempts to contact customerservice for support. So I lost the money I paid for the course.
Response from New York Safety CouncilJul 17, 2026
Hi Rene, we're truly sorry for the trouble you experienced accessing the course modules and reaching our support team — that's not the experience we want for any of our students. We've reset your course and it's ready for you to log in and start now. If you need any additional support, please email us at [email protected] and we'll be glad to help. Thank you for your patience!
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Laverne D.
Jul 16, 2026
Not A Good Course
ou have made it much more difficult to start the class.
Response from New York Safety CouncilJul 17, 2026
Thank you for your feedback, Laverne. We're truly sorry that getting started felt more difficult than it should have — that's not the experience we want for you. We've gone ahead and issued a full refund on your behalf. Please allow 3–5 business days for it to be reflected on your end. We sincerely apologize for the inconvenience and appreciate your patience.
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asta1
Jul 16, 2026
Couldn’t go beyond the first module
Couldn’t go beyond the first module
Response from New York Safety CouncilJul 17, 2026
Thank you for letting us know about this issue. We're sorry to hear you weren't able to progress past the first module — that's not the experience we intend. Your concern has been escalated internally and our team will be reaching out to you directly.
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Gail B.
Jul 16, 2026
Took my money and locked me out
Took my money and locked me out
Response from New York Safety CouncilJul 17, 2026
Hi Gail! We took a look at your account and wanted to clear things up — your course wasn't locked out. It simply hadn't been started yet and was close to expiring, so we went ahead and reset it for you. You now have 30 more days to complete the course, and it's all ready and waiting for you to log in and give it a try! We hope you enjoy it. If you run into any questions or concerns along the way, please don't hesitate to reach out to us at [email protected] — we're happy to help!
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Ann
Jul 16, 2026
Time to change this course delivery…
Time to change this course delivery platform. An interactive, video enhanced course rather than a mono voice with far too much information would greatly help to achieve the goal. I would pay more for a better educational experience. I am a senior driver participating for an insurance discount. My background and informational needs differ from a teenager or younger inexperienced driver. I would not recommend this course to others. My insurance company should investigate other platforms for my specific educational needs.
Response from New York Safety CouncilJul 17, 2026
Thank you for taking the time to share such detailed feedback, Ann. We sincerely apologize that the course delivery didn't meet your expectations — your perspective as a senior driver is genuinely valuable to us. We're sorry for the inconvenience, and we'll make sure your feedback is shared with our team.
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Diane D.
Jul 16, 2026
When I registered and logging in…
When I registered and logging in orginally the site was not accepting my licence number, I recently received a new log in and took half the course last night and was planning on resuming this evening and I receded a note saying my time is up and I need to repay. Please help me and open the site for me to finish the course. receipt #5392267
Response from New York Safety CouncilJul 16, 2026
Hi Diane, thank you for reaching out. The course does have a 30-day access window, and it appears yours expired during that time. We've gone ahead and reset your course as a courtesy, giving you a fresh 30-day window to complete it. We're also happy to help get you back to where you left off — we'll be emailing you with next steps so we can get this done as smoothly and quickly as possible!
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